JOB OVERVIEW This hybrid role on our Concept Support Services (CSS) team combines responsibilities from operations and our business process coordination, focusing on enhancing efficiency, streamlining workflows, and supporting the overall operational objectives of the company. The operations support coordinator should be comfortable communicating with people throughout the organization, able to solve problems and improvise as needed, and adept at estimating and managing time for various tasks. The ideal candidate will possess strong administrative skills, a proactive approach to problem-solving, and a solid understanding of the Microsoft Office Suite. This role is essential in ensuring our organization's smooth and efficient operations.Primary Accountabilities:Operations Processes:Maintain and organize operational documentation, reports, and records.Stay current with Operations initiatives to appropriately support field operations.Assist in the development and implementation of operational processes and procedures.Monitor project timelines and deliverables to ensure deadlines are met.Ensure compliance with company policies and procedures.Analyze current business processes and workflows to identify areas for improvement.Develop and implement process improvement initiatives to enhance efficiency and productivity.Document new processes, ensuring they are clearly communicated and understood by relevant stakeholders.Collaborate with various departments to support operational goals and initiatives.Conduct regular process audits to ensure compliance and identify any deviations or inefficiencies.Administrative Support:Provide administrative support to senior management as needed.Order awards and supplies and process invoices as requested.Set up surveys for multiple departments to review and analyze data.Update store database.Provide support on presentation creation and formatting for Operations/CSS.Compose and distribute franchisee letters for evaluations and other operation initiatives.Work with accounting on incentive and bonus processing.Manage scheduling and logistics for meetings, events, and travel arrangements.Maintain and communicate multiple contact lists for CSS & OPSComplete other projects and duties as assigned.
