Direct and control all work activity involving the implementation and execution of mobile and digital technologies (fan-facing and in-store) to compete in the QSR industry, including testing and deployment of all digital ordering platforms.Responsible for ensuring the stable operation, full life cycle development, and successful integration of digital technologies. Responsible for managing key partner relationships and supporting franchisees and corporate staff.Primary Accountabilities: Lead and execute digital initiatives to reach company goalsResearch and drive selection, development, customization and placement of technology solutions based on industry’s best practices and trends.Subject Matter Expert on cross-functional digital restaurant technology projects.Provide detailed product requirements and specifications based on the current and future needs of the business to our vendor partners.Develop project plans and provide guidance to achieve effective release management. Document workflows, implementation and conversions of system configurations.Identify and enforce system standards for digital platforms and manage the interface efforts between all platform components (e.g., hardware, software, and peripherals).Manage deployment and installation processes for ordering platforms and in-store tech. Manage system and integration stability, including issues and change control processes.Collaborate with cross-functional teams on the roadmap for digital strategic initiatives.When needed, provide frontline support to operators, field force, and internal customers. Assist and provide technical support in the deployment process for digital platforms.Relationship Management – Internal and External RelationshipsLiaison to technology vendors regarding product features and planned enhancements. Responsibilities include, but are not limited to:Ensure alignment between vendors and corporate through quarterly meeting updates, etc.Ensure prioritization of current issuesManage and validate releases for current digital technologies Responsible for the management of Enhancement Requests for proper prioritizationLiaison to business and lead projects for initiatives that affect restaurant technology and digital solutions.Relationship Management – Internal and External RelationshipsLiaison to technology vendors regarding product features and planned enhancements. Responsibilities include, but are not limited to:Ensure alignment between vendors and corporate through quarterly meeting updates, etc.Ensure prioritization of current issuesManage and validate releases for current digital technologies. Responsible for management of Enhancement Requests for proper prioritizationLiaison to business and lead projects for initiatives that affect restaurant technology digital solutions.The US national base salary range for this position is $102,987- $126,159. This position is also eligible for a bonus. The base salary range displayed reflects the targeted hiring range for positions across all US locations. Individual pay is determined by job-related skills, work location and relevant education or experience.
