We have an exciting opportunity available for a ServiceNow & System Administrator based out of our corporate office in Bloomington, MN.  The IT System Administrator acts as a crucial liaison between the IT Service Desk and Infrastructure teams, ensuring seamless communication and efficient operations. This role encompasses a diverse range of responsibilities, including Service Desk support, ServiceNow administration and development, SharePoint and Teams administration, and other essential IT system administration duties.Key Accountabilities Include:Service Desk Support:Provide advanced technical support and guidance to the IT Service Desk team.Troubleshoot and resolve complex technical issues escalated from the Service Desk.Ensure timely and effective resolution of service requests and incidents.Document system configurations, procedures, and policies.System Administration:Collaborate with the engineering team to design, implement, and maintain IT infrastructure solutions, including network, server, and storage systems.Manage and maintain Intune, SharePoint sites and Teams services, providing user support, troubleshooting, and training. Implement and enforce SharePoint and Teams governance policies.Act as a bridge between the Service Desk and Infrastructure teams, facilitating communication and collaboration.  Monitor and maintain IT systems, ensuring high availability and performance.ServiceNow Administration and Development:Administer, develop, and customize the ServiceNow platform, including creating and managing workflows, scripts, and automation.Optimize platform performance and usability, and perform maintenance, updates, and upgrades.Manage user roles, permissions, and security, and implement security policies to ensure compliance.Implement and refine ServiceNow modules (e.g., ITSM, RSM), and configure and maintain system integrations.Ensure data integrity, develop reports, and manage licenses and vendor interactions.Monitor performance, troubleshoot issues, and provide user support, including maintaining documentation.Contribute to governance and continuous improvement.Communication & Collaboration Communicate effectively, verbally and in writing with people at all organizational levels. Work in a team environment making positive contributions to the organization. Establish and maintain effective relationships with staff members, customers, and vendors. Other duties as assigned or required. The US national base salary range for this position is $86,377 - $105,811. This position is also eligible for a bonus. The base salary range displayed reflects the targeted hiring range for positions across all US locations. Individual pay is determined by job-related skills, work location and relevant education or experience.
