The Head of Global Logistics is responsible for developing and executing the organization’s global customer service, planning, material control and logistics strategy to ensure efficient, cost-effective movement of goods across international and domestic markets. This role oversees end-to-end planning, material control, operations, including transportation, warehousing, distribution, and trade compliance, while driving continuous improvement and supporting business growth.Key Responsibilities:Strategic LeadershipDevelop and implement a global fulfillment strategy aligned with overall business objectives.Lead network design and optimization across global distribution centers and transportation routes.Identify opportunities to reduce costs, improve service levels, and enhance supply chain resilience.Establish long-term partnerships with fulfillment service providers and carriers.Manage and Lead Customer Service team.Operations ManagementOversee daily global fulfillment operations, including planning, material control, inventory, inbound and outbound transportation, warehousing, and distribution.Ensure timely and efficient delivery of goods to customers and internal stakeholders.Manage third-party logistics providers (3PLs), freight forwarders, and customs brokers.Monitor and improve key performance indicators (KPIs) such as on-time delivery, freight cost, inventory accuracy and inventory reductions.Global Trade & ComplianceEnsure compliance with international trade regulations, customs laws, and import/export requirements.Manage risk related to tariffs, duties, and geopolitical factors.Oversee documentation and regulatory adherence across all regions.Financial & Budget ManagementDevelop and manage the global fulfillment budget.Drive cost savings initiatives through carrier negotiations, route optimization, and process improvements.Analyze fulfillment spend and identify opportunities for efficiency.Technology & Process ImprovementLead optimization of logistics technologies (TMS, WMS, ERP integrations).Use data analytics to improve visibility, forecasting, driving actions and decision-making.Champion continuous improvement initiatives such as Lean and Six Sigma.Team LeadershipBuild, lead, and develop a high-performing global fulfillment team.Provide coaching, training, and performance management.Foster collaboration across regions and cross-functional teams (supply chain, procurement, finance, sales).Stakeholder CollaborationCollaborate with internal departments to align fulfillment capabilities with customer demand.Partner with suppliers and customers to ensure seamless global operations.Communicate fulfillment performance and strategic initiatives to executive leadership.
