Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.Location: 701 Dellwood St S, Cambridge, MN 55008Job Summary: Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enter information into a electronic medical record.Primary Responsibilities:
Greets and welcomes patient in person
Collects demographic and insurance information
Checks in and interviews patient to complete appropriate paperwork
Directs patient to their appointment or procedure
May assist in scheduling add-on appointments
Documents any issues and resolutions in electronic medical record
Resolve claim issues or registration errors on patient accounts
Uses resources, tools and procedure to complete registration for complex accounts and in assigned work queues
Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations
Obtains cost information and explains information to patient if necessary
Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed
Screening and approving patients for financial assistance programs
Assists and counsel’s patient with application process for available financial assistance programs
Provides technical or functional direction for employees
Assists patient in completion of request for information forms and submits to appropriate department
Obtains signatures from patients as needed
May gather medical record information from all departments for collection
Provide customer service for inbound and outbound telephone calls
May mentor other staff as needed
Other duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
Must be 18 years or older
2+ years of customer service experience
6+ months of revenue cycle experience in a healthcare/hospital setting
Intermediate level of proficiency with Microsoft Office products
Preferred Qualifications:
Epic experience
Experience with electronic medical records
Physical Demands
Consistent walking, standing, bending, turning, etc.
Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO #RED
