Job Descriptions:When you join the Sheraton family, you become a member of its global community. A rich history of service, the Sheraton brand began in 1937 and is considered a legacy in pioneering the hotel industry. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver meaningful guest experiences, we encourage you to explore your next career opportunity at the Sheraton Duluth Hotel. This is a Sherman Associates owned Marriott International, Inc franchised location. The Night Auditor is a key member of the Guest Services team responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services. The Night Auditor is responsible for ensuring to provide the highest level of guest service and that company standards are met and maintained at all times. A Night Auditor must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to guests. Schedule: We are currently seeking part-time availability, shifts include weekends and Mondays from 11:00PM - 7:00AM. ESSENTIAL FUNCTIONS
Registers guests to the hotel, verifying reservation, address, email address and credit information
Proficient on kiosk operations to assist when necessary
Answers the telephone in a timely and professional manner
Addresses guest complaints, problems and/or requests in friendly and professional manner
Ensures that all matters are resolved or addressed with the proper department head
Have an intimate knowledge of the hotel facilities and the local geographic area
Accepts payment for guests’ accounts at the time of registration and at checkout
Processes all Retail transactions for the guest
Issues luggage claims and check guest luggage when requested
Manages nightly hotel operations
Verifies revenue from all sources is accurately balanced, follow up on any discrepancies
Posts any transactions needed
Performs end-of day procedures
Produces daily reports for departments and department heads
Compiles and run statistical reports for all departments and transfer information to our Accounting department
Investigates all service and safety issues reported during the shift to find their cause, and gives recommendations to avoid repeated issues, initiates investigations, writes and supervises the creation of incident reports, monitors investigations to their timely conclusion, and ensures appropriate follow up with guests and visitors, documenting all contacts
Learns and adheres to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
Performs duties of Guest Services Agent
Completes other duties as assigned
Required Experience:Minimum Requirements
One to two years of general hospitality experience strongly preferred in front office or accounting.
High School or equivalent education is required. Associate degree in Business or some college is preferred.
Ability to communicate effectively and follow directions in a multilingual environment
A passion for the mission, vision, and values of Sherman Associates
Schedule may vary due to the specific needs of the hotel
Able to organize, plan ahead and manage workload
Ability to work effectively in an innovative, fast-paced and multi-tasked environment
Basic accounting concepts, the ability to operate Microsoft Office programs and the internet
Extensive knowledge of the hotel, its services, and facilities
Ensure compliance with federal, state and local laws regarding health and safety services
Keyword: hotel, overnight, night auditor, overnight shift, hotel front desk, front desk, third shift, duluth mn, fairfield inn, holiday inn, finance, accountant, intern, internship, business, sheratonFrom: Sherman Associates
