Assist in taking incoming client calls, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential!
Make sure that taking care of the clients takes higher priority than and other task and that clients are enthusiastic about how they are treated!
Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members’ spirit.
Maintain complete, accurate, and updated information in the client database.
Prioritize calls according to client and/or operational need.
Make sure that the client is notified ahead of time if we are not going to arrive within the scheduled time window and reschedule to the client’s satisfaction.
Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.
Make sure that the client is notified ahead of time if we are not going to arrive within the scheduled time window and reschedule to the client’s satisfaction.
Perform administrative duties to assist with the overall efficiency of the operation.
