C.H. Robinson is currently seeking a Director of Accounts Receivable to lead a large team in the Credit, Collections, and Cash Application functions. In this position you will partner with the business, external customers, finance stakeholders, and vendors to develop and execute the global finance operations strategy. You will be responsible for utilizing Lean methodology to drive process improvements, manage daily operations, and deliver comprehensive reporting and analytics. In addition, you will plan and measure A/R activities, ensuring efficient processes, and managing team performance and financial oversight. Critical to this position will be your ability to set strategy aligned with the C.H. Robinson operating model and measure progress against key metrics, while identifying opportunities for process improvement.At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with employees on-site 2-3 days a week, igniting creativity and driving impactful results.Responsibilities:
Lead North America Accounts Receivable, including Collections, Credit, and Cash Application teams
Facilitates regular operating scorecard reviews and identifies opportunities for problem solving (caused or created) and coaching others to get KPIs on track, delivering growth for the business
Supports business partners in regular business reviews, leveraging internal analytics and financial intelligence to provide economic insights, understand trends in data to uncover new opportunities for growth, increase sales, and retain and grow the business
Coaches and mentor's teams to strengthen their lean skillset, develop effective improvement strategies, and create and manage meaningful metrics
Utilizes the Socratic method to encourage critical thinking by asking probing questions to uncover the "why" behind actions and outcomes
Builds financial acumen within the team and with our business partners through training, communication, and improved processes
Guides and partners with other departments to provide valuable data and insights to improve the overall health of our business and improve upstream and downstream processes
Identify needs for new technology and analytical tools; lead change management efforts surrounding these enhancements.
Ensure the application of a risk-based approach to managing customer credit lines
Partner with finance colleagues, business leaders and customers on credit and delinquency issues
Ensure that invoicing practices are accurate and cash collection expectations are met
Guides the team in identifying upstream KPIs to adopt a more proactive, forward-looking approach to performance management
Manages annual merit and equity programs for assigned team to align compensation with performance results
Encourages employee feedback through formal and informal channels, taking action on feedback to drive a trusting culture of open two-way communication, inclusivity and continuous improvement
Manages and drives budget requirements by ensuring business goals are met with greatest efficiency
Required Qualifications:
Bachelor’s degree from an accredited college or university
Minimum 8 years of Financial Reporting, Operations and/or Finance related experience
Minimum 4 years of leading and managing teams
Ability to travel up to 25%
Preferred Qualifications:
Lean Six Sigma, or equivalent certification or training or relevant experience
CPA, CCE or other accounting and credit-related certifications
Excellent verbal, written and presentation communication skills
Strong ability to partner, consult and influence multiple stakeholder groups
Builds strong relationships with internal and external clients and business partners across international regions and cross functional company teams
Ability to effectively implement changes in a large, global organization
Strong problem solving and conflict resolution skills
Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
Values a diverse and inclusive work environment
We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.Compensation Range$118,000.00 - $196,400.00The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more details. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!Equal Opportunity and Affirmative Action EmployerC.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.Affirmative Action Employer/EOE/M/F/Disabled/VeteranBenefitsYour Health, Wealth and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Paid time off (PTO)
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page.Why Do You Belong at C.H. Robinson?C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .
