Description As the IT Technical Support Specialist, you will serve as the cornerstone for the organization’s IT support needs. Your daily tasks will include:
Acting as the first line of response in handling and resolving IT-related issues for the enterprise, troubleshooting technical problems via telephone, email, and in-person interaction.
Managing efficient onboarding and offboarding processes for IT assets, ensuring smooth transitions during recruitment, role changes, and termination processes within the organization.
Deploying and maintaining hardware and software, including but not limited to workstations, mobile devices, printers, and productivity applications.
Navigating and prioritizing multiple technical issues simultaneously, delivering timely and effective solutions, thus ensuring minimal disruption to business activities.
Upholding professional and concise communication with a variety of stakeholders, from employees to management, ensuring all IT support updates and changes are clearly understood.
Participating in regular IT knowledge sharing and learning sessions to keep up to date with the latest technologies and security risks to improve support services within the organization.
Contributing proactively to continuous improvement processes through suggestion and implementation of updated support strategies and tools.
Interested candidates should contact Sally Lander at 612.249.0254 or sally.lander@roberthalf(.com).Requirements 1+ year of corporate IT experience Proven experience with Active Directory, Windows 10, M365 Proficiency in handling and troubleshooting Computer Hardware Familiarity with desktop hardware and related peripherals Exceptional problem-solving skills Strong communication and interpersonal skills Ability to work in a fast-paced environment Excellent customer service orientation.Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
