Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.Quality at UnitedHealth Group means striving for excellence in everything we do in order to help us achieve our Mission. Simply put, it’s in our DNA and why we’re in business — to help people. Our Mission serves as our why; our Values unite us around how we will achieve it. Because when we follow our Mission and live our Values, we deliver Quality. The Quality & Compliance Program Manager plays a key role in driving the quality of marketing communications sent to healthcare members & patients delivered through Optum’s Marketing & Customer Operations team. The primary focus of this position will be to project manage communication compliance initiatives, quality process enhancements, and manage the on-going operations of marketing quality & compliance programs.If you are located in Eden Prairie, MN, you will have the flexibility to work from home and in the office in this hybrid role as you take on some tough challenges.Primary Responsibilities:
Responsible for the coordination and completion of projects, in addition to the management of steady state Quality and Compliance programs within Optum Marketing and Customer Operations
Provide subject matter expertise in areas including project management technique, program management, and management of quality and compliance practices
Maintain and foster collaborative working relationships with team members and internal clients
Lead or contribute to the development of program or project scope statements, in consultation with applicable stakeholders
Develop and maintain detailed project plans (including resource assignments, schedules, dependencies, etc.)
Monitor and report progress throughout the project life cycle, using appropriate project planning and scheduling tools (e.g., dashboards, metrics)
Develop, document and implement project communication plans
Make presentations to management on project updates, project cycle, and expected results
Establish/apply quality objectives, criteria, standards and levels using appropriate quality management methods, with input from applicable stakeholders (e.g., key performance indicators, scope definition)
Identify/prioritize potential risks/issues in a timely manner and develop/implement contingency and recovery plans when deliverables/milestones are missed
Ensures projects are completed on time and in scope
Collaborate in the creation of policies and procedures
Analyze project outcomes and make appropriate recommendations to improve project outcomes/processes going forward (e.g., stakeholder satisfaction, lessons learned, project team member performance)
Keep current on communication compliance standards and any revisions based on Federal legislation and ensure awareness to internal stakeholders
Support the overall business goals of Optum by performing additional duties as assigned or requested
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
4+ years of project or change management experience using data and information to make business decisions
Stakeholder management experience, dealing with multiple stakeholders, and forming effective partnerships
Proven solid business acumen, with the ability to strategically consult with the business
Demonstrated ability to communicate ideas clearly and concisely in writing and orally to individuals and groups
Proven solid analytical and problem-solving skills with a data driven and results oriented approach
Ability to demonstrate flexibility in dynamic project environments with the ability to adapt to changing project requirements and priorities
Proficiency with MS Word, Excel, PowerPoint, Visio, and SharePoint
Preferred Qualifications:
PMPM certification
Six Sigma certified with in-depth understanding of LEAN process
Experience leading / coaching teams
Experience with cross-functional and line of business program management
Proven strategic thinking ability to align project activities with organizational strategies contributing to overall business success
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
