Description We are offering a long-term contract employment opportunity for an Operations Coordinator to join our team in Eden Prairie, Minnesota. The role involves a range of tasks including processing customer applications, maintaining customer records, and handling customer inquiries. This role is critical to ensuring the smooth running of our operations.Responsibilities: Efficiently handle customer credit applications and maintain accurate records Respond to customer and carrier requests through task boards and assigned email accounts Update financials and execute non-standardized activities related to carrier payments Schedule appointments and track shipments, ensuring quality and efficiency at all times Monitor customer accounts and take appropriate action when necessary Validate load data in systems according to standards Execute tasks such as creating orders, activating shipments, building and assigning loads Manage events utilizing knowledge gained through Standard Operation Procedures (SOPs) and experience Ensure customer satisfaction by following through on requests and escalating when necessary Demonstrate strong time management and prioritization skills in all tasks Requirements Proven experience in Customer Service and Call Center Customer Service Excellent Communication skills, both written and verbal Familiarity with Office Functions and Operations Knowledge of company Procedures and ability to Schedule Appointments Experience with Invoice creation and Payment Processing Ability to ensure Quality in all tasks and understand Logistics Proficiency in Shipping Functions Excellent Time Management skills and the ability to Execute tasks efficiently Proficiency in Microsoft Office Suites Understanding and adherence to Company Policy Ability to prioritize tasks effectively (Prioritization) Experience working in a Call Center environment Familiarity with Standard Operation Procedure Experience in Transportation Services is a plus Creativity and Innovation in problem-solving Ability to develop and implement Validation Plans Proven ability to contribute to Business Growth Understanding of Discrimination Laws and commitment to equal opportunities. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
