SummaryWe are seeking an experienced Systems Engineer (Voice) to join the IT Global Infrastructure team. The ideal candidate will have experience in enterprise support for Microsoft Teams as a phone solution, and supporting Contact Center solutions. In addition, the Voice Engineer must have excellent communication skills, both verbal and written, possess the ability to analyze and problem solve independently as well as prioritize tasks to complete requests and meet deadlines. This is a hybrid position.Responsibilities
Support Migration efforts to Microsoft Teams voice platform.
Contact Center requirements gathering, design, configuration, and support. Perform routine and complex administration for voice systems and services.
Not just understand the how, but also the why, when, and why not of telephony service delivery in support of business process and goals.
Develop telecommunication solutions to address user needs.
Design, develop and test communications software programs.
Develop and implement project plans for new telecom technologies and systems.
Research, negotiate and provide inputs for cost benefit analysis on telephony projects.
Prepare detailed specifications flowcharts and end to end Visio designs for implementation of telephony solutions.
Maintain telephony related hardware, software, and infrastructure.
Monitor, log, track and resolve hardware, software, and infrastructure deficiencies and notes weaknesses or tendencies toward failure.
Minimum Qualifications (required)
High School Diploma (or equivalent)
2+ years of experience in Information Technology and/or IT Architecture and Engineering
Additional Qualifications
Bachelor's degree preferred in Information technology, Computer Science, Computer Engineering, Information Technology Management, or related field.
4+ years of telecommunications experience to include the following:
Experience with Microsoft Teams Voice
Experience with Contact Center as a Service (CCaaS) platforms such as Five9, NICE, Genesys or Cisco
The ability to work with the business to gather business requirements.
Secured SIP trunk connectivity.
Migration of legacy phone systems into Microsoft Teams Voice
TDM, IP-PBX, and VM/UM integration
PRI, Digital, Analog, VOIP, IP Telephony, POE, H323, SIP (station and trunking)
PSTN connectivity – ISP provisioning/management
Ability to design, administer, troubleshoot, and support dial-plans and call flows/vectors.
Deployment of Microsoft Teams in a complex enterprise environment
Advanced expertise in complex enterprise application of telephony protocols/methodology including:
o QOS/COS traffic shaping/bandwidth throttling Monitoring, packet capture and analysis and troubleshooting IP voice issues.Skills:Voip, TEAMS, UCTop Skills Details:Voip, TEAMS, UCAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
