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Fun.com, a world leader in online sales of Halloween costumes, T-shirts and knick-knackery of varying degrees of geekitude, is looking for the perfect person to help out our customers. Youâll spend your day interacting with customers across a variety of channels, including webchats, phone calls and emails. Youâll be able to inform, answer questions and help sell our stuff â most of which is pretty cool â to people all across the world.
Essentially your job is to make people happy.
Can you turn somebodyâs frown upside down and take a disgruntled customer and properly gruntle them? Because thatâs how we like our customers: gruntled. If this sounds like you, we want you as part of the Fun.com crew!
This position is located at our North Mankato, Minnesota headquarters.
Essential Duties and Responsibilities:
-Provide prompt, friendly, consistent, and complete service to our customers in a polite, positive manner
-Promptly answer inbound customer calls, online chats, and emails
-Typical customer contacts include questions about: product sizing and availability; shipping transit times and costs; promotional offerings; return policy; returns and exchanges; refund status; issue resolutions
-Increase sales through suggestive selling and exceptional product knowledge
-Initiate outbound customer calls/emails to resolve any outstanding order problems
-Follow up with customers regarding oversold items and other pre-shipping issues
-Use contact de-escalation techniques
-Assist management with setting and achieving goals
-Help resolve employee issues with temporary reps
-Help train temporary staffing during September and October
-Periodically clean and maintain the customer service center
-Other duties as assigned
Requirements and Skill Sets:
-High School Diploma or equivalent
-Typing Speed of 35+ WPM
-Proficiency with Microsoft Office Suite
-Efficiently navigate through a web-based computer system
-Ability to remain calm and practice patience in a fast paced work environment
Preferred Skills:
-1-2 years of experience in a call center, customer service, retail or a similar environment
-Team leadership and/or training experience
Wage - Depends on Qualifications
