Description We are offering a contract to hire employment opportunity for an Account Representative to join our team based in Marshall, Michigan. The Account Representative will be a critical point of contact for our customers, sales teams, operations teams, accounting teams, and corporate teams, ensuring that customer expectations are consistently met and exceeded. This role leverages a range of skills, from communication to computer/order entry, continuous improvement, and customer service. 100% onsite, M-F, 8am-5pm, some opportunities for over-time.Responsibilities: Act as the primary communication link between customers, sales teams, operations teams, accounting teams, and corporate teams. Manage customer accounts, including processing return goods authorizations, credit memos, and debit memos. Maintain proficiency in JD Edwards system, using it to enter orders, estimates, and new cash customers accurately. Assist and communicate with outside sales representatives regarding all aspects of customer accounts. Address customer complaints, problems or questions via fax, phone, or email, working to find optimal solutions. Take on a leadership role in Continuous Improvement Projects, leveraging a strong understanding of manufacturing and customer order systems. Facilitate customer qualifications and requirements, answering more in-depth product knowledge questions. Travel to meet customers, meet salespeople, and visit other facilities as needed. Participate in new customer conference calls and process verbal and emailed orders from customers. Follow-up on production of material as necessary and notify customers of production delays and special concerns.Requirements Minimum of 2 years experience in an Account Manager position or similar. Proficient with Outlook and MS Excel Ability to take tasks from start to finish independently Ability to understand the industry and all pieces of the process Experience with CRM and About Time software. Solid understanding of Accounting Functions and Billing Functions. Knowledge of JD Edwards EnterpriseOne is beneficial. Excellent communication and interpersonal skills. Strong organizational and time management abilities. Proven ability to manage multiple accounts simultaneously. Bachelor's degree in Business, Marketing, or related field is preferred.Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
