David Weekley Homes is seeking a Warranty Service Representative to join our Minneapolis-St. Paul team. This position requires someone who is a self-starter able to work independently as well as work closely with customers, builders, and sub-contractors in a fast-paced environment while achieving high levels of customer satisfaction.Warranty Service Representative (WSR's) resolve warranty calls made by David Weekley Homes homeowners by visiting the home to inspect the issue, determining if it's eligible under warranty and working with customers and subcontractors to resolve the issue quickly.  WSR's are responsible for warranty resolution in communities to which they are assigned and work primarily from their vehicle and in or around customers' homes.Job Responsibilities:Coordinate and schedule homeowner repairs with contractors and customers.Follow up, inspect and ensure completion of all repairs.Hold subcontractors accountable for results.Instruct customers on how to maintain their homes, as well as communicate what items are not warrantable.Manage your budget.Handle multiple tasks, as well as projects within designated timeframes.The ability to say "no" and overcome objections in a professional manner.Responsible for achieving high levels of customer satisfaction.
