We are seeking a motivated Customer Service Trainer to join our dynamic team in Minneapolis, MN. This role is ideal for someone who enjoys teaching, guiding others, and shaping skills that create exceptional customer experiences. You will be responsible for developing training sessions, coaching new hires, and ensuring that trainees are well-equipped with the tools and knowledge to deliver outstanding service.ResponsibilitiesLead engaging customer service training sessions for new and existing staff.Develop and refine training materials, scripts, manuals, and performance tools.Evaluate participant progress and provide constructive feedback.Conduct skill-building workshops focusing on communication, problem-solving, and service efficiency.Ensure training standards are met and continuously updated.Collaborate with internal teams to maintain quality and alignment with company goals.Monitor performance metrics and prepare periodic reports.
