Our Client is looking for a Contract Facilities Service Assistant in the Minneapolis area.
What You'll Do:
Mail, Print, and Reprographics
Manage post and courier services to ensure timely collection and delivery, process outgoing mail and courier services procedures, using a computer to process courier mail
Ensure production requests are prioritized and completed in a timely manner
Perform document printing, binding, and finishing as requested, complete ad hoc production requests from other offices
Troubleshoot printer problems
Coordinate maintenance of production equipment including printers, binding equipment, laminator, shrink wrap, postage machines, and courier label machines
Oversee stationery supplies and stock levels; place/coordinate orders for stationery/general office supplies; maintain appropriate records
Escalate Uniflow secure print issues following defined protocols
Ensure compliance with Mail, Print, Reprographics Standard Operating Procedures
Conference/meeting room support, setup, and catering
Monitor to ensure housekeeping standards are maintained in meeting rooms
Track upcoming meeting room bookings
Ensure meeting rooms are set up as requested
Ensure technology is in working order, troubleshoot audiovisual equipment issues, and coordinate repairs as needed
Coordinate and reconfirm room set up and catering, liaise with the host regarding special needs (i.e., food allergies), ensure catering presentation meets requirements, appropriately refrigerate and heat food, display signage for specialty foods, discard perishable leftover food, ensure that the room is cleared ahead of the next meeting booking.
Ensure compliance with the Meeting Room, Catering, Conferencing Standard Operating Procedures
Develop and maintain strong relationships with caterers and local vendors; monitor performance and escalate questions/concerns to the Facilities Services Manager.
Clean/organize/stock (pantries & print/supply areas) for our 6 floors
Monitor the local Facilities Services mailbox and Service Central queue, responding promptly to inquires
Assist with basic, first-level IT support
Help to maintain the overall cleanliness and order/organization of the office space
Work with the Facilities Services Manager, building management, and outside vendors to arrange for repairs and maintenance of office furnishings, fixtures, equipment and space
Support space management activities, including assisting with the coordination of desk moves
Support maintenance of local asset inventory listings and floor plans
Participate in Day 1 orientation for new hires
Ensure compliance with Soft Services Standard Operating Procedures and IT Smart Hands
Standard Operating Procedures
Other responsibilities as identified by the FSM which may include work on special projects Escalate questions/concerns to the Facilities Services Manager
Service Center Tasks:
Assist with Equipment Returns
Clean workstations after each CSR new hire class
Ensure peripheral equipment is stocked in storage room (i.e., monitors, mice, keyboards, cords)
Package Distribution
Deliver distribution - must be able to physically lift up to 50 lbs
Print/production duties
Mail assistance
Meeting set-up & clean-up
Must have proficient computer experience (i.e., Microsoft Outlook - emails & calendar, basic Word)
Must be professional - business casual dress attire
Skills / Experience You Will Need:
4+ years of experience providing general office support in a professional office environment Relevant experience in printing and production
Solid customer service skills
Strong interpersonal skills and the ability to deal professionally with clients, vendors, and colleagues on the phone and in person
Professional demeanor and appearance
Ability to adapt to different people, situations and changing priorities with grace and flexibility as well as demonstrating an appropriate sense of urgency
Reliable and punctual
Strong organizational and time management skills, with demonstrated ability to multi-task and prioritize effectively
A strong focus on detail and accuracy of work
Ability to communicate effectively, both verbally and in writing, in business standard English and in local language as appropriate
Basic knowledge of Microsoft Office suite
Knowledge of AV equipment and limited technology typically used in a meeting environment
Heaving lifting will be required (50 lbs)
Occasional overtime may be required
About Infinity Consulting Solutions
At Infinity Consulting Solutions our mission is to cultivate successful long-term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we are successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance, and Corporate Support. Our staffing solutions include Contract, Temp to Perm, and Permanent Placement.
The Real Estate and Workplace Solutions (RE&WS) function is responsible for providing the environment, processes, equipment and resources that efficiently and effectively help our WTW colleagues meet client demands and the overall objectives of the organization.
