Help Desk Analyst I

Help Desk Analyst I

01 Apr 2024
Minnesota, Minneapolis / st paul, 55401 Minneapolis / st paul USA

Help Desk Analyst I

Description Must me located in MinnesotaRobert Half has a client with a 100% remote role from home but you must be local to the Twin Cities market for occasional onsite work as well. This is a level 1 help desk role supporting internal corporate users at a healthcare client. Your responsibilities in this role

Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally

-Supporting issues with both Windows 10 and Window 11 issues

Troubleshoot recurring technical issues and suggest solutions to address the root of the problems

Resolve technical help tickets submitted via phone and email

Independently investigate and implement solutions to technical issues


Windows 10/11 and Office 365 experience

Experience in user administration and bug fixing in a client server environment

IT support ticketing system experience desired

Strong problem solving and analytical skills

Comprehension of basic networking concepts

Background in installing and configuring operating systems, networked and local printers, and business applications

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