Help Desk Analyst I

Help Desk Analyst I

01 Apr 2024
Minnesota, Minneapolis / st paul, 55401 Minneapolis / st paul USA

Help Desk Analyst I

Description Must me located in MinnesotaRobert Half has a client with a 100% remote role from home but you must be local to the Twin Cities market for occasional onsite work as well. This is a level 1 help desk role supporting internal corporate users at a healthcare client. Your responsibilities in this role

Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally

-Supporting issues with both Windows 10 and Window 11 issues

Troubleshoot recurring technical issues and suggest solutions to address the root of the problems

Resolve technical help tickets submitted via phone and email

Independently investigate and implement solutions to technical issues

ANYONE INTERESTED IN THIS ROLE SHOULD CONTACT ROBERT BROMMEL AT 612-503-4032.Requirements

Windows 10/11 and Office 365 experience

Experience in user administration and bug fixing in a client server environment

IT support ticketing system experience desired

Strong problem solving and analytical skills

Comprehension of basic networking concepts

Background in installing and configuring operating systems, networked and local printers, and business applications

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .

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