You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.At Optum , the mission is clear: Help people live heathier lives and help make the health system work better for everyone.LHI is one of 4 businesses under OptumServe . OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well - being of Americans. By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system. LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on - location services, patient - specific in - clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.There’s an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life’s best work. SMThe Account Manager Support Specialist (AMSS) role ensures Veterans’ Medical Disability Examination orders are being processed in a timely manner. AMSS must identify and report any order processing issues that may arise with a Veteran, Order, and/or location to leadership as well as Sr. AMSS staff as needed.This position is full-time. Employees are required to have flexibility to work variable shift options of Sunday – Saturday as early as 10:00am – 7:00pm their local time zone (as long as shift goes to 6-7pm) It may be necessary, given the business need, to work occasional overtime.We offer 6 weeks of paid training. The hours during training will be 7:00am to 3:30pm CST, Monday - Friday. Training will be conducted virtually from your home.All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.Primary Responsibilities:
Work priorities as assigned by leadership and provide regular operational updates to the SR Account Manager Support Specialist on the state of each area of responsibility
Complete job tasks and functions on time to keep the order completion process on track
Assist in making decisions based on contract requirements and guidelines in order to ensure contract KPIs are achieved
Provide direction to other operational areas in order to ensure efficient order processing
Provide operational updates to Leadership as well as Senior Account Manager Support Specialist on the status of tasking/orders
Notify Leadership of issues that arise regarding tasking, other operational departments, and database
Ensure timely communication of process issues / changes to Leadership
Assist leadership in identifying operational delays as they relate to the other Operational Departments within OSHS
Assist other departments within OSHS to ensure contractual obligations are achieved
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
High School Diploma / GED or equivalent work experience
Must be 18 years of age or older
Intermediate proficiency using Microsoft Excel ( sort, filter, basic formula, create and/or edit, entering data)
United States Citizenship
Ability to obtain favorable adjudication following submission of Defense Health Agency eQuip Form SF86
Ability to work variable shift options of Sunday – Saturday as early as 10:00am – 7:00pm their local time zone (as long as shift goes to 6-7pm) It may be necessary, given the business need, to work occasional overtime.
Preferred Qualifications:
Military Service
National Career Readiness Certificate
Microsoft Office Suite (Outlook, PowerPoint, Word)
Understanding of database structures and relationships
Ability to research and document issues before reporting them to leadership
Telecommuting Requirements:
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington or Rhode Island Residents Only: The hourly range for California / Colorado / Connecticut / Hawaii / Nevada / New York / New Jersey / Washington / Rhode Island residents is $16.54 - $32.55 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.Please Note: To be considered for this position, you must be able to obtain an SF86 Position of Trust which is only available to U.S. Citizens. Our Facilities Security Officer will initiate this process post-offer acceptance. Failure to obtain this will result in termination from this role.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment .#RPO #GREEN
