Description We are offering a contract to hire employment opportunity for a Member Services Representative in the Healthcare industry located in Minneapolis, Minnesota. As a Member Services Representative, you will play a crucial role in assisting with member services, managing calls related to bills and RX, and providing top-tier customer service.Responsibilities: Efficiently manage incoming calls and inquiries from members Provide assistance with member services such as booking transportation and handling benefits Triage calls related to bills and RX, ensuring all queries are resolved promptly and accurately Utilize your skills in the healthcare industry to provide specialized and tailored service to members Maintain a high level of computer proficiency to efficiently manage member files and records Deliver exceptional customer service, addressing member concerns and providing accurate information Collaborate with the call center team to improve processes and member experience Actively monitor member accounts and take appropriate action when necessary Ensure all member interactions adhere to compliance regulationsRequirements Must have prior experience in a call center environment Proficiency in computer applications and software is required Strong customer service skills are essential Knowledge of the healthcare industry is desirable Ability to communicate effectively, both verbally and in writing High school diploma or equivalent is necessary Ability to handle confidential information with discretion Must be able to multitask and manage time effectively Should be able to work independently and as part of a team Flexibility to work in shifts, including weekends and evenings Strong problem-solving and decision-making skills are required Prior experience in a healthcare setting is an advantage Must have a positive attitude and strong work ethic Bilingual skills are a plus. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
