Summary of Position The position is responsible for directing the University’s 24/7 Communications Center and Dispatch Services for DPS. The position directs internal and external emergency communications, parking administration and enforcement, and the all-access control center.Primary ResponsibilitiesSupervises student employees working within the communications and parking areas within DPS, including but not limited to hiring, training, scheduling, and performance management.Directs campus parking, including permit sales/revenue generation, parking violations appeals, community and/or special event parking.Responsible for planning and implementation of awareness and prevention programming and campaigns, including safety tips, sexual misconduct (e.g., sexual assault, dating violence, domestic violence, stalking), and alcohol/other drugs in conjunction with campus partners.Provides oversight for all building access software and management.Manages key and fob inventory, tracking, and replacement.Assists management with coordinating the communications and parking budget, including vendor software, supplies, and parking revenue.Shares 24/7 rotation for on-call responsibility to respond to emergency situations and/or urgent matters for DPS.Responsible for testing, maintenance, and upgrades of all software related to parking, access control, and dispatch.Assist with DPS, conduct, Title IX, and other investigations and adjudications.  Manage creation and distribution of student IDs and bus/light rail transit cards. Additional ResponsibilitiesAudits required logs, reports, and record maintenance related to communications and infrastructure.Manages and implements software and radio systems.Maintains licensing and compliance through Federal Communications Commission, including maintaining required logs.Manages switchboard, including frequent updates with staffing changes.Orders and distributes office supplies and other materials.Collects and deposits funds related to parking fines and fob replacements.Performs other duties as apparent and assigned by supervisor.Work Environment and Physical DemandsFrequent phone and computer use.Occasional strenuous physical conditions or potentially extreme temperature conditions, such as medical or security emergencies, indoors or outdoors.Infrequent encounters with potentially hostile or injured person(s) as part of the work environment with DPS.Occasional irregular or extended hours that may include evenings, weekends, and/or holidays.
