Responsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position.Services Opportunity Identification and DevelopmentWork closely with customers to identify service needs related to software deployment, optimization, and ongoing support.Proactively engage with existing software customers to uncover consulting, training, and implementation opportunities.Develop tailored service proposals that align with customer objectives and enhance their return on investment.Relationship Building and Customer SuccessBuild and maintain strong, long-term relationships with customers by serving as a trusted advisor for their service needs.Actively engage with key stakeholders to understand their business challenges and provide customized service solutions.Ensure customer satisfaction through regular follow-ups and by addressing concerns or barriers to success.Collaboration and Internal CoordinationPartner with internal teams, including technical consultants and service delivery personnel, to design and deliver high-quality solutions.Coordinate resources to ensure timely execution of service projects and deliverables.Provide feedback from customers to inform service innovation and continuous improvement.Achieving Service Sales GoalsMeet or exceed sales targets for service-related revenue, including consulting, training, and support packages.Maintain a robust pipeline of service opportunities and track progress using CRM tools.Effectively overcome objections and clearly communicate the value of EAC’s service offerings.Market Expertise and RepresentationStay informed about industry trends, emerging technologies, and competitive service offerings.Represent EAC at industry events, webinars, and customer meetings to promote the value of our service portfolio.Deliver compelling presentations and service demonstrations tailored to customer needs.Additional ResponsibilitiesCollaborate with the software sales team to ensure a seamless transition from software sale to service delivery.Provide regular reports on sales activities, customer feedback, and market insights.Perform other duties as assigned to support the overall growth of EAC’s services business.
