Description Senior IT & Systems Support Technician (THIS IS NOT A REMOTE POSITION)Responsibilities: Serve as the main point of contact for information technology issues and inquiries Respond to all IT issues with a sense of urgency. Oversee IT-related procedures for employee onboarding and termination. This includes handling tasks in Active Directory user and group management, VMware Horizon, Exchange Management and Email Gateway, Azure Authentication, and other systems. Offer support for a variety of software systems, such as Windows 10, Office 2016, Document Management, Template and Macro packages, document comparison software, specific applications, security tools, and more. Deliver email support to individuals and teams in Outlook 2016 with features like rules, signatures, calendars, as well as help with email gateway (SPAM filter), phishing inquiries and email on mobile devices. Provide assistance with complex documents in Microsoft Office. Install, test/configure a range of hardware, peripheral devices and applicable software, drivers, etc. This includes items like printers, dictation equipment, storage devices. Assist in documenting all internal procedures. Adhere to the Standard Operating Procedures (SOPs) set by the department and help maintain them in an organized and updated manner. Uphold, support, and advocate for best practices in data security to safeguard computer users and data.Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf.(com).Requirements Windows Systems Administration, Active Directory (reset passwords, create users, group assignment); Network connectivity/troubleshooting (ping, trace routes, physical cable connectivity, basic DNS commands, network adapter configuration, etc.). Experience with Virtual Desktop Infrastructure (VDI) Microsoft Office 365 Document management system experience Mobile phones support experience (iOS and Android). Support of IP Phone systems (account creation, MACs, etc.)Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
