Student Success Advisors facilitate student success by defining and implementing proactive strategies that help students stay on track to fulfill their educational goals. Advisors build supportive and personalized relationships with students through phone, SMS and email, manage their day-to-day expectations, and provide them with opportunities to stay connected to our online community. They advise students on university policies and procedures, program and degree requirements, and related academic matters; and work closely with other university support teams to ensure that student inquiries are addressed in a timely and effective manner.
Essential Duties and ResponsibilitiesDemonstrates genuine interest and care in their students and their academic success.Support students transitioning into the online learning environment.Serve as the primary guide to ensure that students stay on track to meet their educational goals.Assist students in understanding and completing degree requirements, with appropriate course registration, on university policies and procedures, program requirements and related academic matters.Provide comprehensive outreach to students at risk of not meeting satisfactory academic progress.Closely monitor students to proactively identify at-risk scenarios and identify opportunities to develop, implement, measure and improve academic success strategies.Work closely with university staff to ensure that student inquiries are strategically coordinated and addressed in a timely manner, while supporting academic integrity and University policies.Cognitively guide students to develop accountability for their decisions and an understanding of how those decisions impact their success.Provide students with proactive guidance on acclimating to their new baccalaureate, masters or online education lifestyle and building supportive personal environments and best practices to facilitate their student success.Empower students to maintain effective connections to the University and its online community of learners, promoting life-long learning opportunities.Performs other duties as assigned.
