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RESPONSIBILITIES:
Kforce has a client that is seeking a UX Content Specialist/Strategist in Minneapolis, MN.
Responsibilities:
Writes, edits and implements content based on the U.S. Bank content strategy, including voice and tone, and customer / business-centric site goal
Reviews content with peers and senior content strategists to ensure they accurately represent the U.S. Bank content strategies
Formally observes user interviews and usability sessions
Analyze and understand end-to-end customer experiences to ensure that all content is consistent in voice/tone/construction and technically correct
Assist in gathering requirements and assessing content needs of a given project
Update content logs, copy documents, CMS and other documentation systems
Provide strategic content recommendations and writing/editing support for UX teams, product managers, business lines, and other content stakeholders
Drives, advocates and embodies a customer-centric perspective within and outside the UX Design organization, resulting in consistently simple and innovatively enriching experiences for our customers
Applies and updates existing content strategies to accommodate new products and campaigns
Validates that content is correctly and accurate implemented across all platforms
REQUIREMENTS:
Bachelor's degree in a related field of study or 5 years of relevant professional experience
Understands basic principles of content strategy and information architecture
Passionate about punctuation and grammar
Experience with user-centered design from concept to delivery
Experience working in a cross-channel environment, including desktop/laptop, mobile, devices and brick-and-mortar locations
Knowledge of content strategy and UX best practices
Great problem-solver
A strong portfolio demonstrating past work experience and deliverables
Understands content creation, content inventories and audits, content mapping and modeling, voice and tone guidelines, and governance documentation
Experience with data-collection and analysis
Able to manage ambiguity, working autonomously and multi-tasking in a fast-paced environment
Experience meeting ambitious deadlines and delivering high-quality work on schedule, including quickly turning around plans and reports
Skilled in communication, presentation, interpersonal and analytical skills
Good grasp of quantitative data analysis
Enterprise CMS content authoring experience a must; AEM/CQ5 experience a plus
Attention to detail; experience creating content for highly regulated industries a plus
Proven ability to create and execute website content plans; Migration experience a plus
Solid problem-solving skills; ability to work independently and adapt to changing project needs
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
