Kforce has a client that is seeking a UX Researcher in Minneapolis, MN.
We are currently hiring an User Experience (UX) Researcher that will be supporting the simplification of a customer servicing experience. The UX Researcher will conduct and deliver UX design research work that meets or exceeds the stated business goals and which is clearly and objectively measured and reported to prove our return on design investment. Leads and crafts UX research to ensure excellence in research, facilitation, artifacts, presentation skills, and distilling actionable insights for partners. Partners effectively with other UX disciplines, business line clients, product and channel management, marketing, analytics, delivery PMO, Information Technology and other teams to strengthen relationships and understand the business while delivering solid research. Derives measurable objectives against which UX research work will be evaluated for success.
Bachelor's degree in a related field such as human factors, anthropology, cognitive psychology or human computer interaction
2-5 years of experience leading and conducting user research studies, including usability tests, concept tests, ethnography, co-creation sessions
Expertise in both qualitative and quantitative research methods and a strong understanding of when/how to apply them
Experience working in a cross-channel environment, including desktop/laptop, mobile, devices, and brick-and-mortar experiences
Strong knowledge of UX best practices, including website information architecture, interactive design principles, usability, service design, and online marketing and business needs.
Empathetic, human-centric approach to analysis
Ability to problem-solve and work independently
Advanced knowledge of quantitative analysis and statistical concepts
Expert in Microsoft Office, Excel and PowerPoint
Maintains professional knowledge and experience
Experience with remote user testing platforms
Experience with designing for accessibility
Experience with service design approaches
Experience working in agile and waterfall environments
Experience with responsive design
Familiarity with digital development process
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.