Sweet Science Ice Cream is a from-scratch, ultra-premium all-natural ice cream company based in Saint Paul, MN. We use natural and local ingredients, nothing artificial and are serious about our ice cream.
The Assistant Shop Manager (ASM) supports the Shop Manager in their leadership and administrative duties. ASMs serve as leaders in the shop when the shop manager is not present or is unavailable. This role encompasses all Sweet Science Ice Cream’s Shift Lead duties with additional management and administrative duties as detailed below and as assigned by Shop Manager(s) and Sweet Science HQ.
The Assistant Shop Manager is responsible for delivering on our promise to create welcoming multi-generational community gathering places. ASMs lead their shop teams in delivering great service, consistent scoops, and good vibes during every shift. The ASM has guaranteed minimum hours year-round and are the first candidates considered when any role of Shop Manager becomes available.
Shift Lead Responsibilities:
Function as the “manager on duty” responsible for all business execution during their shift including cash handling, cleanliness, playing fun upbeat music, keeping team morale high, and delighting our customers
Manage and prioritize flow of tasks, breaks, and scooping during shift
Responsible for cash handling during shift, including open/close and deposits
Communicate company goals effectively with all employees, including giving direction, coaching, training, and celebrating awesomeness
Model respectful management and communication tactics
Problem solve and use good judgment
Set an example of top-notch service and scooping every day, including all scooper responsibilities:
Deliver great service:
Welcome and thank every customer
Offer customers samples, menu suggestions, and add-ons with a generous, friendly attitude
Scoop scoops, make sundaes and other orders with care
Keep calm and scoop on when it gets busy
Share what's unique and wonderful about Sweet Science Ice Cream: our ingredients, our partnerships, our people, and our role in the community. Be curious and share what they’ve learned.
Hustle and lead others to keep the shop looking great and fully stocked:
Continually stock ice cream, cones, paper goods and merchandise
Operate Point of Sale system; follow cash handling procedures
Wash pails and dishes throughout each shift
Keep shop inviting and clean: inside and out, front and back
Follow health, safety, and sanitation guidelines with care
Other duties as assigned
ASM responsibilities (that are additional to Shift Lead expectations above):
Support and assist Shop Managers in their admin duties as needed. This includes but is not limited to scheduling, updating and auditing shop documents, approving shift trades, finding shift coverage, responding to customer feedback, and ongoing shop projects
Serve as the point person for all FOH (Front of House) shop operations for shop manager days off and other times they are unavailable. A primary responsibility in this role is ensuring shop managers can truly step away from the business for 2 days every week
Identify and communicate operational needs to the appropriate person within Sweet Science Ice Cream
Coordinate and participate in on-boarding and training for external hires and internal promotions which includes “Scooper Check-ins” as well as potential performance reviews.
Participate in hiring as needed
Participate in inventory and inventory review/ordering in collaboration with shop managers and chefs
Work with the shop manager to meet or beat shop sales and profitability goals, provide great customer experiences, and sustain high team morale
Effectively manage their staff of scoopers and Shift Leads including hiring, training, coaching, and celebrating success
Qualifications:
Current Sweet Science Ice Cream Shift Lead OR prior experience in a management position with a team of 5 or more workers
30 hours per week availability. Sweet Science guarantees at least 30 hours a week on the schedule.
Ability to travel to multiple stores and the Sweet Science HQ
Exceptional communication skills and a professional, friendly attitude
Retail or client/customer service experience
At least 18 years of age.
Able to work at least one closing weekend shift (Friday-Sunday)
Able to lift 30-50lbs on a regular basis
Access to a phone that is text, call, and internet enabled.
Internet access.
Food Safety Certification must be completed within the first 60 days of employment.
Compensation:
$2.50/hour additional to existing wage for internal Shift Lead candidates.
Hourly wage commensurate with experience level will be offered to external candidates.
5 days PTO per year, accrued hourly, after first initial 90 days of employment
Sick and parental leave paid time off
Flexible scheduling, posted 2 weeks at a time
Even-split tips for time worked during hours shop is open.
Many career advancement possibilities in our growing company.
Free ice cream during each shift worked, and a 25% employee discount.
We are an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, religion, disability, genetic information, sexual orientation, veteran status, or marital status.
