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Acts with integrity, honesty and knowledge that promote the culture, values
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
Anticipates customer and store needs by constantly evaluating environment and customers for cues
Communicates information to manager so that the team can respond as necessary to create the experience during each shift
Assists with new crew training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
Follows cash handling and cash register policies and procedures
Maintains a clean and organized workspace so that crew can locate resources and produce as needed
Provides quality beverages, whole bean and food products consistently for all guests by adhering to recipe and presentation standards
Follows health, safety and sanitation guidelines for all products
Communicate product shortages, equipment issues, or quality of service problems to the manager on duty immediately
Maintains regular and punctual attendance
Engage with and understand or guests, including discovering and responding to guests needs through clear and pleasant communication
Available to perform many different tasks within the store during each shift
Maintains a clean, neat, well-groomed appearance
Other duties, as assigned
Qualifications:
Must be at least 18 years of age
Fully conversational in English
Must obtain ServSafe certification or equivalent within 30 days of being hired
Able to lift 35 pounds in weight
Must be able to stand for extended periods, to stoop, kneel and crouch
Must be available to work varied hours/days, including nights, weekends, holidays and bad weather conditions
Must be able to operate kitchen equipment, including espresso machines and grinders, coffee brews ovens and blenders
Ability to learn quickly
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships
Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply
Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/or holidays
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