Job Description
You’ll join Nexus Field Services - the team that develops business management software for the Field Service Industry. We offer business owners an all-in-one software system, which handles scheduling, invoicing, and customer service responsibilities. Our software helps thousands of contractors and field service entrepreneurs build highly profitable businesses – with less stress, and better control over their growth.
The Implementation Consultant will be on the frontlines in driving adoption after a new client joins FieldEdge. You will act as the single point of contact for new clients in representing the entire FieldEdge team.
Project manage implementation processes that are often complex
Use tact and diplomacy to set proper timelines and expectations throughout the implementation process, including both verbal and written communication
Manage multiple client implementations simultaneously, and prioritize effectively to ensure on-time Go Lives that meet all of the client’s specifications
Coordinate internally between the Sales, Data, and Product teams to provide customers with a single point of contact
Exercise attention to detail and technical proficiency to ensure proper migration of customer data from competitor platforms
The average base salary pay range for this position is $28 to $31 / hr
May be eligible for a discretionary bonus.
Qualifications
SaaS experience preferred
Experienced in delivering excellent customer service
Strong organizational skills, and project management ability
Technical aptitude – quick to learn new software, and proficient with data work
A history of going above and beyond
Team player
Best-in-class attention to detail
Education / Experience
High School diploma, and 0-1 years of experience, or an equivalent combination of both.
At Nexus, we believe that the best innovation and ideas happen at the intersection of differences - people of different cultures, generations, disciplines, and lived experiences. So even if you think you don’t quite tick all the boxes, we still encourage you to apply.
Additional Information
Our Four Core Values That Guide Us From How We Hire And Recognize Our Team Members To How We Interact With Our Customers Day To Day
Make life simple
Build for people
Move with purpose
Create lasting communities
Some of the perks of working with us:
12 weeks Gender Neutral Paid Parental Leave for primary and secondary carer
#GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
Access to free mental health support
Flexible working arrangements
Our hub locations provide:
Engagement activities such as field days, monthly company lunches, quarterly events, and department outings
Regularly sanitized environment with protective equipment
Catered lunches plus free snacks and drinks
Dog days
Ping pong, foosball, basketball and other onsite games
