A meet and greet sales person
The primary function of this job is to call customers that request reoccurring house, schedule a meet and greet go to their house and understand the exact needs and give them a follow up proposal
Work Hours are Monday Thru Friday 8 am to 5PM
To convert leads to sales, correct service failures are sure Customer Service satisfaction, relationship and communication
Duties and responsibilities
Sales
I’m sure levels and prospects are followed up on and converted
Maintain and improve perspective conversions
Submit weekly reports to office manager
Set up an dispatch him home estimates
Inform the scheduling coordinator when a time slot has been filled
Documentation in database
Maintain daily stats
Customerservice
Handle and return phone calls all customer complaints timely. Arrange re-cleans and follow ups.
Involve office manager when a customer cannot be satisfied or severe issues
Coach offending cleaning technicians
Make read commendations to management regarding trans changes document complaints issues. Complaint forms to Cleaning Techs
Make recommendations to office manager for Cleaning tech discipline, or termination
Result expected
Convert perspects to sales 50% or higher
Book every converted lead timely
Correct service for years convert to rave fan status
High customer satisfaction through communication
Quality service customer service, low cancellations good online reviews
Improve cleaning, tech quality and skills, understanding and monitoring sales trends
Authority
100% discretion on reclines discounts and refunds 100% cleaning tech reprimand correction
100% discretion over turning down problematic jobs/customers
Minimum qualifications
One year cleaning experience, one year sales experience one year customer service experience, some computer skills email
Articulate correspondence, friendly quality voice
