JOB DESCRIPTION: Order Management Specialist
FUNCTION: The Order Management Specialist is responsible for intake processing, tracking, and
managing customer orders from entry to delivery. This role ensures accuracy, timely fulfillment,
and communication across internal departments such as production, logistics, sales, and
customer service. This role will work closely with senior management until the person is trained
in.
REPORTABILITY: Vice President
ACCOUNTABILITY: Vice President
SCHEDULE: Monday – Friday, day shift. Fridley MN location
DUTIES:
Process all incoming orders
Identify any discrepancies from customer order sheets to actual, report to management
Review order specifications for accuracy, including product configurations and
customizations
Track order status and proactively resolve any delays or discrepancies
Ensure compliance with regulatory and quality standards specific to roller
manufacturing
Support inventory control and planning teams by providing order forecasts
Manage the raw goods inventory and report discrepancies
DAILY WORK FUNCTIONS:
Oversee all incoming orders in a dynamic, time sensitive environment
Identify orders, enter into ERP system, then label the parts by job number, staging to
start production.
Route questions or issues (e.g., pricing discrepancies, late orders, lead-time issues) to
management.
Order Expediting – working with Shop leads to identify and keep orders moving/ rush
jobs.
Manage all inventory tasks, physical inventory, creating PO’s, ordering and receiving raw
materials.
Report any roadblocks to upper management as necessary.
Utilizes forklift to load and unload raw product as necessary.
Disassemble/Assemble roller as necessary
This role is about 50% office/order entry and 50% out on the production floor
RISK MANAGEMENT:
Use established safety practices in physical movement and mechanical lifting of merchandise to
protect the health and safety of personnel and property. Lifting and moving is 50lbs or greater.
Job requires exposure to temperature changes, shop with doors opening/closing
MINIMUM QUALIFICATIONS:
Exceptional attention to detail and accuracy
Effective communicator and team-oriented problem solver
2+ years of experience in manufacturing, order processing, or ERP systems
Ability to multi-task and adapt to changing priorities in a fast-paced environment
Proficient in Microsoft Office Suite, including Excel, PowerPoint, and Word
Proficient in QuickBooks Desktop for manufacturing
High School diploma or GED or equivalent
Forklift experience a plus
