We are seeking a Desktop Support Technician to assist a large agency with installation of applications on Windows hardware (desktop/laptop)
Background:
Technician will be on a team responsible for the coordination of the assignment of replacement laptops. They will work closely with customers, if required, to install applications necessary to perform their associated job duties. This team will also ensure all appropriate asset inventory is updated to reflect device assignment.
The disposal part of the role will assist in tasks related to the decommissioning of IT assets and working with 3rd parties on receiving, staging, processing, and the final disposal ensuring appropriate methods are used to meet Federal, State, environmental, and County compliance.
Responsibilities:
Receive new equipment in working order.
Assist customers with installation of applications required for their assigned job duties.
Diagnose and resolve incidents as they happen during the distribution process.
Address customer questions customers related to Windows 11 and the laptop.
Receive and process hardware that are designated to be decommissioned.
Stocking material neatly in designated areas.
Manage data media per company policy;
Process hard drives by testing and performing data wiping or shredding.
Maintain an inventory of disposed devices
Location: Minneapolis, hybrid with some work from home
Duration: 12 months, contract (w-2, 1099, C2C)
Minimum Qualifications:
1 -2 years as an IT Support Specialist, Desktop Support Technician for a a large company or government agency
CompTIA A+ Certification is a plus!
Please send resumes with contact info.
