Support Analyst-IT

Support Analyst-IT

02 Nov 2022
Minnesota, Minneapolis / st paul, 55415 Minneapolis / st paul USA

Support Analyst-IT

Support Analyst-IT

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BCforward is currently seeking highly motivated Support Analyst-IT for Minneapolis-MN/Possible Remote Job.

Job Title:

Support Analyst-IT

Duration: 06 Months

Location: Minneapolis-MN/ Possible Remote Job

Job Type: Contract (W2)

Rate: TBD

  • Receive calls from the Help Desk or directly from customers for both vended and custom applications; resolves problems, documents the resolution, and communicates the resolution to the customer. Escalates more complex problems to more senior team members based on Work Unit policies.

  • Troubleshoots application problems, maintains applications, and provides input on system configuration. Assists with installation and troubleshooting of business area specific applications and equipment.

  • Provides support for both vended and custom developed applications. May assist with application analysis, configuration, testing, training, and implementation of applications.

  • Possesses basic understanding of application interfaces and works with vendors or interface partners to configure.

  • Partners with customers to develop relationships and an understanding of business needs, goals, and objectives.

  • Represents customer-focused support and possesses oral and written communication and interpersonal skills to be able to effectively interact with customers, vendors, and other technical areas within and external to the department.

  • Works with the customers to implement configuration changes to the applications to meet business needs.

  • May be required to provide 24/7 on-call support Interfaces routinely with colleagues who may be located at any of the client's practices to perform job responsibilities requiring virtual collaboration and partnership. Contact center system support experience highly preferred (Avaya, Call Management System or CMS)

  • Assist with post go-live support to the internal agents. Troubleshooting, documentation, escalation path, triage, issue resolution.


Minimum Education and/or Experience Required: High School/GED and either 4 years' experience in technician, operator, or Help Desk role; OR 4 years of experience with software applications in a clinical assistant, medical assistant, or other related patient.

About BCforward:

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Interested candidates please send resume in Word format Please reference job code 149067 when responding to this ad.

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