At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.Position Overview: The Polaris Owners Connection Team is dedicated to delivering exceptional customer experiences through problem-solving, transparency, and a strong commitment to brand loyalty.As a multi-lingual Owner Connections Representative, you will be integral in ensuring that every owner interaction—whether in English or another language—drives confidence, removes friction, and fosters a positive relationship with the Polaris brand. Your ability to communicate effectively across cultures and languages will be key to providing a personalized, seamless experience for a diverse owner base. You are empowered to resolve customer issues with timely & accurate solutions that promote Polaris’ brand advocacy. You will work in a cross-functional team environment supporting owners while engaged in direct relations with our customers, dealers and internal teams associated with case management. You will represent CXM within the organization as a key component of the customer centric atmosphere.ESSENTIAL DUTIES & RESPONSIBILITIES:Case Ownership Responsibilities:
Comprehensive Case Management: Serve as the primary point of contact for owners, addressing their inquiries, concerns, feedback, and ideas regarding Polaris products. Build rapport, actively listen, and provide thoughtful solutions, ensuring a positive and informative experience at every touchpoint.
Tailored Communication: Engage with owners in a personalized manner, adapting communication styles to each individual and conducting thorough root cause analysis for each situation.
Exceptional Customer Experience: Provide industry-leading service by actively listening, demonstrating empathy, and offering agile, situation-based solutions to meet owners’ needs.Strengthen relationships with current Polaris customers and create a channel of communication for prospective owners, helping to foster a loyal and engaged owner base.
Urgency and Accountability: Handle all cases with a sense of urgency, setting clear expectations for resolution timelines and ensuring consistent follow-up where necessary.
Utilization of Internal Resources: Leverage Polaris’ internal systems, knowledge base articles, and resources to drive effective solutions.
Proactive Outreach: Reach out to internal teams and external partners (dealers) to facilitate resolutions on behalf of the owner, strengthening the brand connection.
Metrics-Driven Performance: Understand and meet internal performance metrics, ensuring every interaction aligns with company goals and impacts dealer relationships positively.
Cross-Functional Collaboration:
Voice of the Customer: Act as a subject matter expert, offering insights to improve internal processes and create helpful resources for stakeholders. Share trends and opportunities with relevant business units using data-driven proposals.
Problem Solving and Resolution: Facilitate effective resolution of issues between Polaris customers, dealers, and internal teams through collaborative problem-solving and research.
Brand Advocacy: Serve as a brand champion, consistently promoting and enhancing the Polaris brand across all owner interactions, including follow-up communications.
SKILLS & KNOWLEDGE :Required :
Bachelor’s degree
Verbal and written fluency, French, Spanish and English
Minimum of 2 years in customer service, technical support, or equitable B2C, B2B, or CXM experience
Strong communication and interpersonal skills with an emphasis on active listening and empathy
Proven analytical, decision-making, and problem-solving abilities with a customer-first mindset.
Ability to work collaboratively in a cross-functional environment
A passion for delivering exceptional customer service and improving the overall owner experience.
Detail-oriented and organized with the ability to manage multiple inquiries simultaneously
High level of curiosity and ability to grasp a wide variety of topics encompassing all aspects of the Polaris business
Demonstrated ability to empathize with customers while maintaining persistence in addressing and resolving root causes of difficult or recurring issues. Willingness to go the extra mile to ensure lasting solutions and customer satisfaction
Strong verbal and written communication abilities, capable of engaging with individuals at all levels. Skilled at explaining complex issues in a clear, easy-to-understand manner to ensure owners feel informed and supported
Team player - act as a liaison between internal departments and bridge communication gaps
Current knowledge of computer software and applications preferred – Microsoft Outlook, Microsoft Office Suite, and SharePoint. Facebook, Twitter, Instagram, CRM and AS400 experience a plus
WORKING CONDITIONS :
Dynamic, fast-paced office environment. Adhering to Polaris corporate standard for hybrid work location
The majority of time is spent dealing directly with Polaris Owners, via phone and electronic communication
Limited travel to consumer events
#LI-NT1The pay range for Minnesota is $38,300 to $51,000 per year. Individual salaries are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills, and geography.To qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing.We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE. Apply today!At Polaris we put our employees first, by offering a holistic approach to their health and financial wellbeing. Polaris is proud to offer competitive compensation, including a market-leading profit-sharing plan that is fundamental to our pay-for-performance culture. At Polaris, employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan. Employees receive a generous matching contribution to 401(k), financial wellness education and consultation to plan for their financial future. In addition to competitive pay, Polaris provides a comprehensive suite of benefits, including health, dental, and vision insurance, wellness programs, paid time off, gym & personal training reimbursement, life insurance and disability offerings. Through the Polaris Foundation and our Polaris Gives paid volunteer time off, we support employees who actively volunteer their time, efforts, and passions to improve the health and wellbeing of the communities in which they live, play and work. Employees at Polaris drive our success and are rewarded for their commitment.About PolarisAs the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Polaris' high-quality product line-up includes the Polaris RANGER®, RZR® and Polaris GENERAL™ side-by-side off-road vehicles; Sportsman® all-terrain off-road vehicles; military and commercial off-road vehicles; snowmobiles; Indian Motorcycle® mid-size and heavyweight motorcycles; Slingshot® moto-roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with a robust portfolio of parts, garments, and accessories. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe. www.polaris.comEEO StatementPolaris is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.At Polaris, the need for diverse perspectives and experiences enables our vision of Best People, Best Team. We value our differences and align our passions to do great work. As a highly efficient growth company, we are driven to be agile and adaptable to support our customers. At Polaris we unite to create memorable adventures. Learn more athttp://www.polaris.com/careers
