This role is fully remote and operates within U.S. Central Time (CT) business hours, giving you the flexibility to work from any state where the company is authorized to conduct business and employ workers. At Red Wing, regardless of working in roles that are fully remote, onsite, or hybrid, what matters most is working together, staying connected, and putting care into everything we do.Our comprehensive benefits package for full-time employees includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life and disability insurance, generous paid time off and holidays, a 401(k) match, employee discounts, and valuable well-being benefits like free EAP services, financial planning assistance, and well-being coaching all designed to support your health and financial security.The targeted hiring range for this full-time position is $45,300-$58.900 depending on qualifications; however, the expanded salary range provides opportunities for advancement. Our salary ranges are determined by role, level, and job location. Within the range, individual pay is determined by factors including job-related skills, competencies, experience, and relevant education, training or a combination of these things and market demand. Your recruiter can share more about the specific salary range and benefits for your location during the hiring process.General Purpose of Job: As a Business Account Specialist, you will be responsible for delivering remarkable customer service to our Industrial and DTI customers. Your primary focus will be on providing expert support during onboarding, ensuring timely and accurate order management, promptly addressing customer inquiries, and resolving any issues that may arise.Key Responsibilities:Develop and maintain an in-depth knowledge and expertise in our Red Wing for Business programs, services, products, pricing, and procedures, staying up-to-date with industry changes.Provide dedicated customers with an exceptional customer experience, exceeding their expectations through friendly, knowledgeable, and timely service.Collaborate with our sales team and customers to facilitate a smooth onboarding process for new accounts, including participating in launch calls, scheduling first invoice calls, and providing necessary training for successful program launches.Engage in quarterly and annual account review calls to ensure customers are leveraging our capabilities and experiencing outstanding service.Serve as a Tier 2 resource for problem resolution, assisting both customers and team members.Identify customers' invoicing needs and propose solutions that align with their program specifications.Document all customer interactions and information accurately in Salesforce.com.Execute defined processes to maintain the integrity of Customer Master Data in our system, including accurate setup, review, and maintenance.
