GENERAL PURPOSE OF JOB:Repair or modify shoes from dealers and consumers.ESSENTIAL DUTIES and RESPONSIBILITIES:Receive and inspect worn shoes to decide if the shoe can be repaired per the customer request. Perform sole tear-off process to prep the boot for the bottoming process in the Manufacturing Plant.Receive phone orders for modifications & special repairs from dealers.  Enter order into Movex to request new shoe be sent from warehouse.  Once the boot is received, perform specified modification to boot per customer request.Repair or replace soles, heels, and other parts of footwear, using sewing, buffing and other shoe repair machines, materials, and equipment.Answer calls regarding shoe repair from consumers and dealers and provide repair status. Obtain necessary information by maintaining knowledge of RWSC’s electronic communication software.Maintain quality service by establishing, following, and enforcing organization quality system standards.Uphold Red Wing Shoe Company’s core values.Complete other duties as assigned from time to time by your manager.Requires overtime hours on a regular basis
