As the first impression of the St. James Hotel, we are seeking Guest Service Representatives to be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests, answer guest calls, make reservations, process the days room receipts, credit cards and process and complete the setup for the next day’s business.Essential Duties: Anticipate and respond to guest needs and questions in a friendly and positive manner.Process check-ins and check-outs, verify billing, create reservations, answer phone inquiries, and process special requests.Drive sales and maximize revenue by up-selling rooms and amenities.Knowledge of hotel property, local attractions, and hotel outlets and services hours of operations.Monitor room availability, follow restrictions, and all booking policies and procedures.Work as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary.Follow proper selling techniques and ensure strategies are utilized to maximize room revenues.Knowledgeable of hotel emergency procedures.Verify Room Cards and Balance Room Folio’s.Responsible for processing of the Hotel’s Day Closing activities and processes,Process and distribution of the Daily Report.Provide Security walk-through’s along with locking and unlocking of the outside doors.Processing of Gift Cards and mailing out to guests as needed.Compiles records and reports.
