Citrix Operations Engineer (4509-1)
6 Months +
Seeking an experienced Citrix Operations Engineer with experience managing end user virtualization environments using Citrix technologies. They will be part of a highly technical team of engineers and primarily be focused on the operations side focused on BAU activities to achieve success in meeting the goals of the organization.
Candidates must have experience with a multiple operating system support model and troubleshooting skills. Support and maintenance of the organization's virtualized desktop operating systems.
Environment maintenance, support, administration, and management
BAU activities include Incident/Change/Problem/Vulnerability/Lifecycle/Risk/SLA/Certificate Management, and DR exercises.
Troubleshoot and assess performance issues using common Citrix utilities and/or 3rd party tools when appropriate
Create and maintain support documentation that will be used by engineers while troubleshooting customer issues
Develop and maintain effective working relations with customers
Work selflessly to maintain the commitments and vision of the organization, even when such tasks don't fall within their core responsibilities
Additional project tasks as needed to assist with time critical efforts