Vacancy expired!
Brooklyn Moving Inc is looking for a Customer service representative
Brooklyn Moving Inc is a moving and storage company and has committed to providing the ultimate service to our customers and we continue to strive to be the best in the industry. We have offices in nearly every state that we service . As a Nationwide Carrier, we believe it is essential to handle every job 100% start to finish no Middleman, Second Or Third Parties!
Primary job responsibilities:
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or reschedule moves.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Read from scripts.
Job Qualifications:
2 years customer service experience
experience with moving services
Please email your cover letter and resume to support@brooklynmovinginc.com
Visit us at Brooklynmovinginc.com
facebook.com/brooklynmovinginc
