Summary This position is located in the United States Department of Agriculture (USDA), Agricultural Research Service (ARS), Soil and Water Management, in St. Paul, Minnesota. In this position, you will be responsible for participating in one or more phases of the research process by performing a variety of complex technical duties, in a laboratory, field, or greenhouse environment. You will contribute ideas towards the planning and advanement of the technical aspects of the research. Responsibilities Manages laboratory experiments, field plot studies and collection of environmental samples, and verifies supporting records. Performs general handling activities and sample collection of water, soil, or plants. Adapts, modifies or develops new techniques or procedures to satisfy the needs of the research project. Participates in one or more phases of the research process by performing a variety of complex technical duties, in a laboratory, greenhouse or outdoor research environment. Tabulates, statistically analyzes, and summarizes data using personal computers and software packages. Operates, maintains, calibrates and orders supplies for complex/specialized analytical and extraction equipment and automated-samplers, sensors and data loggers. Requirements Conditions of Employment Qualifications Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including specialized experience and/or education, as defined below. GS-08: Specialized Experience: Specialized experience is experience directly related to the position to be filled. Specialized experience must be described for each grade level advertised. The specialized experience requirements for this position are: Qualifying experience for GS-08 includes one year of specialized experience comparable to GS-07 which is directly related to the work of this position, and which has equipped the applicant with the knowledge, skills, and abilities to perform successfully the duties of the position. For this position, specialized experience is experience participating in one or more phases of a research process related to water, soil, or plants; collecting and analyzing water, soil, or plant samples; operating, maintaining, and calibrating specialized equipment. OR Education: Successful completion of two full years of graduate level education leading to a Master\'s or equivalent graduate degree, if directly related to the position. Related degrees may include Environmental Science, Chemistry, Biology, Engineering, Toxicology or Water Sciences. OR A combination of graduate education and specialized experience as described above. GS-09: Specialized Experience: Specialized experience is experience directly related to the position to be filled. Specialized experience must be described for each grade level advertised. The specialized experience requirements for this position are: Qualifying experience for GS-09 includes one year of specialized experience comparable to GS-08 which is directly related to the work of this position, and which has equipped the applicant with the knowledge, skills, and abilities to perform successfully the duties of the position. For this position, specialized experience is experience setting up and conducting an experiment or research project related to water, soil, or plants; collecting, preparing, and evaluating samples related to water, soil, or plants; operating and maintaining research equipment; recording and analyzing scientific data; and summarizing research results for preparation in scientific reports or manuscripts. OR Education: Successful completion of two full years of graduate level education leading to a Master\'s or equivalent graduate degree, if directly related to the position. Related degrees may include Environmental Science, Chemistry, Biology, Engineering, Toxicology or Water Sciences. OR A combination of graduate education and specialized experience as described above. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Please see above for education qualification requirement information. Additional Information Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL), or Interagency Career Transition Assistance Plan (ICTAP): Visit the OPM website for information on how to apply as a CTAP, RPL, or ICTAP eligible. To exercise selection priority for this vacancy, CTAP/RPL/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP candidates must be rated and determined to be well qualified (or above) based on an evaluation of the competencies listed in the How You Will Be Evaluated section. When assessed through a score-based category rating method, CTAP/ICTAP applicants must receive a rating of at least 85 out of a possible 100. Recruitment or Relocation Incentive may be authorized. The final determination to pay an incentive will be made by the hiring official at the time of job offer. If you are selected for a position with further promotion potential, you will be placed under a career development plan, and may be non-competitively promoted if you successfully complete the requirements and if recommended by management. However, promotion is neither implied nor guaranteed. This position may be eligible to telework up to four days per week, based upon the duties of the position. This position may also be eligible for flexible work arrangements as determined by agency policy and any applicable collective bargaining agreements. This position is designated as a bargaining unit position and is represented by the American Federation of Government Employees (AFGE).
Description Position Summary: The IT Service Desk Technician provides initial technical support to Goodwill-Easter Seals\' staff across various locations. This includes day-to-day troubleshooting and communication to the end user for issues involving hardware, software, network connectivity, and retail store technical issues. Day in the life: In a typical day, a IT Service Desk Technician can expect to Intake and resolution of first and second level IT service requests via the internal ticketing portal, phone, email, and the occasional walk-up. Create tickets and triage all incoming IT incidents and service requests. Troubleshoot IT tickets, document steps taken, and escalate as appropriate. Resolve typical end user issues, such as: network connectivity, hardware issues, Office 365 issues, adding network printers, etc. Resolve IT issues and requests from retail locations, such as: outages, point-of-sale system errors, hardware failures and account creations. Update computer systems or install programs based on user or system design specifications. Provide exceptional customer service to end users, including frequent and timely follow-up communication for open tickets and detailed written explanations of issue resolutions. Manage personal ticket queue and ensure all actions are performed with adherence to internal Service Level Agreements (SLAs). Understand and comply with formal security policies and established processes and procedures. Provide rotating, after-hours, on-call support during off-peak hours for users, retail locations and critical IT support functions. Assist in developing and updating the IT Service Desk knowledge base. Job Pay & Perks: Typical starting pay range: $27.38 - $37.04 per hour This is a scheduled-hybrid role that works primarily from a GESMN location and is expected to be on-site at that location at least two days per week. Time not spent on-site could be spent in the field or otherwise working remotely. Benefits: Generous paid time off (PTO) program, competitive medical, dental and vision plans, employer-paid life insurance, 401(k) plan with employer match, employee discount! About You: Required Knowledge & Skills: Excellent customer service, verbal, and written communication skills. Thorough understanding of both Microsoft Windows, Microsoft Office 365 and other Microsoft technologies including Active Directory, Exchange, and Skype. Ability to troubleshoot and support end user and retail workstations and peripherals, including laptops, desktop computers, printers and mobile devices. Ability to resolve user connectivity issues, including both wired and wireless LAN connectivity as well as remote access (VPN). Ability to provide rotating, on-call coverage per the GESMN IT Team On-Call Requirements. Understanding of TCP/IP networking as it applies to a Windows environment. Ability to effectively prioritize and execute tasks in a high-pressure environment. Excellent analytical and problem-solving skills. Ability to work on a team. Ability to adapt to last minute requests in a fast-paced environment. Prior Experience & Education: Associate Degree in Computer Science or related area, or two years of experience in a IT help desk support-related role. Relevant Microsoft, CompTIA or IT-related certifications preferred. About Us: Leadership recognizes the importance of varied backgrounds and racial diversity contributing to our organization\'s goals and future. Read more about us here. Goodwill-Easter Seals Minnesota is a 501(c)3 nonprofit that offers job training and customized career support to eliminate barriers to work and independence. Proceeds from thrift retail, e-commerce, grants and financial contributions fund our nearly 20 customized services that help Minnesotans get equitable access to jobs, create stable careers and realize the power of work. Shopping and donating items divert over 65 million pounds from local landfills annually and have helped us connect people to jobs since 1919. Goodwill- aster Seals Minnesota (GESMN) is an Equal Opportunity Employer committed to creating a diverse workforce. GESMN will not discriminate against any employee or applicant based upon a person\'s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Goodwill Industries, Inc/Easter Seals Minnesota is an Equal Opportunity Employer committed to creating a diverse workforce. Goodwill Industries, Inc/Easter Seals Minnesota will not discriminate against any employee or applicant based upon a person\'s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
