OverviewPosition Summary Details:The Control Room Assistant maintains the efficient flow of traffic within the parking garage using a computer-operated control panel to open and close entrance and exit lanes as assigned by the manager. The employee will answer customer calls, which are initiated by the "help" button on pay machines and will assist customers or cashiers with needs related to entrance and exit protocol. The control room assistant will provide daily activity reports to the manager and will perform other tasks as assigned by the manager.Available Shifts:
Saturday 2pm to 10:30pm AND Sunday & Monday 5:30pm to 2am (24 hours)
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-Spanish-11.6.23.pdf)Essential Functions
Answer customer and client inquiries via phone or in-person interaction
Provide excellent customer service to cashiers, clients and parking customers
Resolve customer complaints
Operate parking control panel appropriately
Provide daily reports on standards, procedures, and regulatory reviews and audits
Maintain consistent communication with parking management and other team members
Must be detailed oriented and able to solve and handle problems under pressure.
Qualifications
Must be 18 years of age or older
Must be able to communicate in English, verbally and in writing
Must meet all requirements to receive approval for working in specific ATS environments (if applicable), including ten year work history if available
Preferred Qualifications:
One Year of Similar Experience
Customer Service Experience
Ability to multi-task a variety of recurring technical activities
REQNUMBER: 99716All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
