Description:Qualifications:People who come from a background where they have worked in skilled trade professions and are mechanically inclined with a customer service mindset. Previous field experience is a big plus like cabling, wiring, residential installations, or working for Best Buy Geek Squad. Day-to-day duties:They will receive training on and be doing the following:
Installation, troubleshooting, repairing, and programming of Burglar Alarms, CCTV (IP & Analog), DVRs, and Access Control Systems for residential customers.
They will also convert older systems to new systems.
Working with window breaks, door units, and smoke detectors.
Troubleshooting signal issues to ensure the alarm functions properly if needed.
Perform daily hands-on field interaction with customers at the site level and some smaller customer care levels.
Test and verify signals for equipment
Train customers on using the equipment and how to connect to the devices and answer all questions including ensuring that they have no additional need (equipment, etc.).
Completing necessary customer paperwork for each job.
Cost ALL PARTS utilized for each job installed before closing the job out.
Maintaining accurate truck inventory of ADT products.
Provide top-quality customer service.
Achieve 90% Goal Attainment for completed installations and zero “go-backs”.
Skills:customer service skills, reliability, mechanical aptitude, wiring, cabling, geek squad, cat5, cat6, Installation, Cable, electrical wiring, manual labor, electrical, low voltage, electronics, residential constructionTop Skills Details:customer service skills, reliability, mechanical aptitude, wiring, cabling, geek squad, cat5, cat6, Installation, Cable, electrical wiringAdditional Skills & Qualifications:Must have Great Communication skills. This is very important along with being reliable and possessing an adaptive personality. This person should have stellar interpersonal skills, with the ability to think quickly on their feet, read non-verbal cues from the home's residents, and have a solution-oriented, customer-centric attitude. It's important to give the customer confidence that their issue will be resolved.Tools Needed/PPE Gear:6-foot ladder (they can get a Little Giant that folds up if they drive a sedan), screwdrivers but preferably an electric drill, wire cutters, and hand sheetrock saw. (This may take them some time to build up, but they need to understand the expectation)Their Own Vehicle:FAQ: What radius are they traveling to?They are going to try and keep them within a 60-90 min radius FAQ: Is there mileage etc.?We only reimburses for mileage on the rare occasion that they must go over 40 miles from one location to another. Once out of training, they will be able to reimburse $100 per week for gas (Submit receipts) Experience Level:Entry LevelBenefits Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
