Area Service Manager - in Nashville, TN or Ohio

Area Service Manager - in Nashville, TN or Ohio

02 Sep 2023
Minnesota, Shakopee, 55379 Shakopee USA

Area Service Manager - in Nashville, TN or Ohio

Career Growth, Flexibility and Collaboration!Entrust is dedicated to securing a world in motion by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impactThe Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.Position Overview:WE ARE HIRING AN AREA SERVICE MANAGER IN NASHVILLE, TN OR OHIO!The Area Service Manager is responsible for maintaining a positive customer experience by managing a team of field service engineers that provide on-site technical services to our customers ensuring cost effective solutions and service delivery that meets contractual commitments and exceeds customer expectations. The key responsibilities will be to ensure services to our large customers in North America are delivered to agreed schedules and quality standards and achieve customer satisfaction. Position serves as liaison between the customer needs and the Company’s infrastructure mobilizing the supply chain, engineering, and/or technical capabilities and resources as needed. This is a remote position based in the Nashville, TN or OH area near the customers and colleagues the manager will support.Responsibilities:Direct Area ServiceKey Actions/Activities 50%

Manage team responsible for installation, training and maintenance services to our direct customers

Support the sales organization with product and service sales and drive customer satisfaction

Drive efficiency and ongoing cost reduction into the service business in areas such as labor and parts management

Responsible for managing Service contract relationships with the customer to ensure satisfaction and profitability

Responsible for ensuring resource allocation achieves maximum utilization and efficiency of staff time and skill set

Negotiate service maintenance agreement for area customer accounts

Resource balancing to help coordinate emergency maintenance as needed

Manage appropriate escalation processes and facilitate follow-through as required

Develop and maintain close working relationships with customers and capitalize on networking opportunities to promote the company and its services

People Leadership & ManagementKey Actions/Activities 50%

Direct, influence, and motivate the service design group

Develop and manage consistent and effective tools and processes for the service design function

Build strong and open cross-functional relationships with superiors, peers and team to coordinate resources

Manage and motivate direct reports on all aspects of people and staff management including performance, attendance, capability and disciplinary issues

Support and coach direct reports to ensure that issues and risks are escalated to allow adequate investigation and resolution and manage such situations to ensure business and individual credibility is kept intact

Lead continuous improvement culture focused on customer delight

Basic Qualifications

Must be based in the Nashville, TN or OH area.

Associates degree in Electronics or equivalent verifiable training (e.g., military training on relevant field)

Minimum of 2 years’ experience managing or supervising people

Minimum of 3 years’ experience managing customer relationships

Minimum 3 years’ experience in Lean Manufacturing Environment

Minimum 3 years’ experience using Lean Quality Tools including Value Stream Maps, 5 Why, Kaizen, PDCA, etc.

Up to 40% domestic travel may be required

Preferred Qualifications:

Degree in Engineering or technical field

Proven technical aptitude; displayed ability to learn new technologies and concepts and to synthesize new information

Strong presentation skills

Strong negotiation and verbal communication skills

Basic financial analysis and ability to interpret financial reporting

Six Sigma, Operations and process training is a plus

This position may be subject to specific background requirements as required by site specific contracts

About EntrustEntrust keeps the world moving safely by enabling trusted identities, payments and data protection around the globe. Today more than ever, people demand seamless, secure experiences, whether they’re crossing borders, making a purchase, or accessing corporate networks. With our unmatched breadth of digital security and credential issuance solutions, it’s no wonder the world’s most entrusted organizations trust us.For more information, visit ( . Follow us on, LinkedIn ( , Facebook ( , Instagram ( , and YouTube ( Corporation is an EOE/AA/Veteran/People with Disabilities employer.NO AGENCIES, NO RELOCATIONVaccination for Covid-19 is currently a condition of employment for field service roles in the U.S., subject to accommodation for qualifying reasons (i.e., medical, religious, etc.) under applicable law. If you would like more information about accommodations, contact .For US roles, or where applicable:Entrust is an EEO/AA/Disabled/Veterans EmployerRecruiter:Marcina StewartMarcina.Stewart@entrust.comEntrust keeps the world moving safely by enabling trusted experiences for identities, payments, and data. We offer an unmatched breadth of solutions that are critical to enabling the future of secure data and networks and protecting trusted customer and citizen interactions. With more than 2,800 colleagues, a network of global partners, and customers in over 150 countries, it’s no wonder the world’s most entrusted organizations trust us.

Related jobs

  • Job Summary The eligible register developed from this posting may be used to fill future FT and PT vacancies within this classification. The Project Manager is responsible for significant, organization-wide projects for new systems and technologies, typically with large budgets and sizable staff. Is responsible for the overall direction, coordination, implementation, execution, control, and completion of specific technology-related projects ensuring consistency with County strategy, commitments, and goals. The incumbent creates and maintains an information technology project plan that communicates tasks, milestone dates, status, and resource allocation. The Project Manager uses the software life-cycle methodology and coordinates the delivery of development (beta) and production releases that meet quality assurance standards and comply with adopted I.T.I.L. Release and Change Management practices. Incumbent must be able to manage multiple project implementations at one time. Assists technical team in design and development tasks. Assists test team in creating test plans and testing efforts. Essential Duties Directs, coordinates, implements, executes, controls and completes specific technology-related projects ensuring consistency with County strategy, commitments and goals. Plans projects: Identifies project stakeholders and their needs and expectations; assembles a project team; prioritizes demands; establishes a clear set of project goals. Works with and manages the creation of project charter, detailed requirements, RFP, status reports, log templates on issues, risks, communication etc, detailed work breakdown structure, process and interface lists, project management plans, statements of work, project timelines, implementation plans, test plans including writing test scripts, training documents, and closure reports. Determines type, quantity and quality of resources required; locates resources and establishes resource schedule. Sequences activities to meet delivery dates and to produce a detailed project schedule. Determines budget and creates financial plan; defines quality expectations and targets; identifies techniques for quality control and develops a quality plan; maps risks, identifies contingency actions and develops risk plan. Clarifies completion criteria for each deliverable and develops acceptance plan. Develops a communication strategy with stakeholders and establishes a communication plan. Executes projects: Implements, monitors, and controls project plans to build deliverables. Manages timelines and project costs; tracks and monitors procurement. Manages risks to assure and control quality outputs and outcomes. Suggests and implements modifications to project scope, deliverables, timelines and resources only as deemed appropriate with the approval of Governance. Manages and ensures deliverables meet contract requirements. Manages, tracks, and ensures process changes, efficiency gains, and full system utilization from team members is attained. Prepares and presents status reports to stakeholders; supports and directs the project team. Documents and closes projects: Ensures project completion criteria have been met and obtains stakeholder approval for final deliverables. Presents final project report and ensures project has been properly documented. Conducts project review, evaluating performance against defined project goals; releases project resources when final. Ensures that project deliverables include pre and post measurable outcome data as defined within project scope. Engages in continuous process improvement providing expertise and consulting in the process of project management and cultivating softer skills of team dynamics, team building and group motivation. Promotes employee professional development, provides coaching and mentoring to others, evaluates team members\' work performance. Works the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with subordinates, supervisors, customers, vendors, and any other person or organization with whom interaction is required to accomplish work and employer goals. Performs other related duties as required or assigned. Minimum Qualifications Requires equivalency of Bachelor\'s Degree (MBA preferred) and 6 years of project management experience managing increasingly complex systems and application implementations. Experience in government organizations is helpful. Experience with ServiceNow is beneficial. High level understanding of technical languages and infrastructure preferred. Certification as a Project Management Professional and at the ITIL Foundation Level strongly preferred. Project Management Professional Certification must be attained within 2 years of employment if not currently certified. A reliable form of transportation for the performance of work responsibilities is required. Selection Process Selection for this position will be based on a minimum qualifications screening and rating of training and experience. Top candidates will be forwarded to the hiring manager or supervisor for consideration for interview and/or additional assessments. Final selection will include a background check and approval by the County Board. EEO. Let s work together.

Job Details

Jocancy Online Job Portal by jobSearchi.