Career Growth, Flexibility and Collaboration!Entrust is dedicated to securing a world in motion by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impactThe Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.Position Overview:WE ARE HIRING AN AREA SERVICE MANAGER IN NASHVILLE, TN OR OHIO!The Area Service Manager is responsible for maintaining a positive customer experience by managing a team of field service engineers that provide on-site technical services to our customers ensuring cost effective solutions and service delivery that meets contractual commitments and exceeds customer expectations. The key responsibilities will be to ensure services to our large customers in North America are delivered to agreed schedules and quality standards and achieve customer satisfaction. Position serves as liaison between the customer needs and the Company’s infrastructure mobilizing the supply chain, engineering, and/or technical capabilities and resources as needed. This is a remote position based in the Nashville, TN or OH area near the customers and colleagues the manager will support.Responsibilities:Direct Area ServiceKey Actions/Activities 50%
Manage team responsible for installation, training and maintenance services to our direct customers
Support the sales organization with product and service sales and drive customer satisfaction
Drive efficiency and ongoing cost reduction into the service business in areas such as labor and parts management
Responsible for managing Service contract relationships with the customer to ensure satisfaction and profitability
Responsible for ensuring resource allocation achieves maximum utilization and efficiency of staff time and skill set
Negotiate service maintenance agreement for area customer accounts
Resource balancing to help coordinate emergency maintenance as needed
Manage appropriate escalation processes and facilitate follow-through as required
Develop and maintain close working relationships with customers and capitalize on networking opportunities to promote the company and its services
People Leadership & ManagementKey Actions/Activities 50%
Direct, influence, and motivate the service design group
Develop and manage consistent and effective tools and processes for the service design function
Build strong and open cross-functional relationships with superiors, peers and team to coordinate resources
Manage and motivate direct reports on all aspects of people and staff management including performance, attendance, capability and disciplinary issues
Support and coach direct reports to ensure that issues and risks are escalated to allow adequate investigation and resolution and manage such situations to ensure business and individual credibility is kept intact
Lead continuous improvement culture focused on customer delight
Basic Qualifications
Must be based in the Nashville, TN or OH area.
Associates degree in Electronics or equivalent verifiable training (e.g., military training on relevant field)
Minimum of 2 years’ experience managing or supervising people
Minimum of 3 years’ experience managing customer relationships
Minimum 3 years’ experience in Lean Manufacturing Environment
Minimum 3 years’ experience using Lean Quality Tools including Value Stream Maps, 5 Why, Kaizen, PDCA, etc.
Up to 40% domestic travel may be required
Preferred Qualifications:
Degree in Engineering or technical field
Proven technical aptitude; displayed ability to learn new technologies and concepts and to synthesize new information
Strong presentation skills
Strong negotiation and verbal communication skills
Basic financial analysis and ability to interpret financial reporting
Six Sigma, Operations and process training is a plus
This position may be subject to specific background requirements as required by site specific contracts
About EntrustEntrust keeps the world moving safely by enabling trusted identities, payments and data protection around the globe. Today more than ever, people demand seamless, secure experiences, whether they’re crossing borders, making a purchase, or accessing corporate networks. With our unmatched breadth of digital security and credential issuance solutions, it’s no wonder the world’s most entrusted organizations trust us.For more information, visit www.entrust.com (http://www.entrustdatacard.com) . Follow us on, LinkedIn (https://www.linkedin.com/company/entrustdatacard/) , Facebook (https://www.facebook.com/EntrustDatacard/) , Instagram (https://www.instagram.com/discoverentrustdatacard/) , and YouTube (https://www.youtube.com/channel/UCsSZJjR1jryt134rkhK5Mhg)Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.NO AGENCIES, NO RELOCATIONVaccination for Covid-19 is currently a condition of employment for field service roles in the U.S., subject to accommodation for qualifying reasons (i.e., medical, religious, etc.) under applicable law. If you would like more information about accommodations, contact accommodations@entrust.com .For US roles, or where applicable:Entrust is an EEO/AA/Disabled/Veterans EmployerRecruiter:Marcina StewartMarcina.Stewart@entrust.comEntrust keeps the world moving safely by enabling trusted experiences for identities, payments, and data. We offer an unmatched breadth of solutions that are critical to enabling the future of secure data and networks and protecting trusted customer and citizen interactions. With more than 2,800 colleagues, a network of global partners, and customers in over 150 countries, it’s no wonder the world’s most entrusted organizations trust us.
