At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.Job Description:Job Title: Bakery Assistant Department ManagerDepartment: BakeryFLSA: Non-ExemptGeneral FunctionResponsible for assisting the Bakery Department Manager to present the freshest most innovative and best quality products at a competitive retail price to customers. Additionally, you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.Core Competencies
Partnerships
Growth mindset
Results oriented
Customer focused
Professionalism
Reporting RelationsAccountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Bakery Department ManagerPositions that Report to you: Bakers, Cake Designers, Fryers, Clerks, Bakery WrappersPrimary Duties and Responsibilities
Provides prompt, efficient and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by: (examples include)
escorting them to the products they’re looking for
securing products that are out of reach
loading or unloading heavy items
making note of and passing along customer suggestions or requests
performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
Checks orders for the day and sets up a timeline and production schedule.
Reviews the status and appearance of product for freshness and pulls by stale date.
Assigns tasks to bakers upon arrival.
Reviews daily production list with department employees and assigns tasks for completion.
Organizes and helps where additional production is needed for the day.
Creates second production schedule for additional product, reviews with department employees, and assists in production as needed.
Ensures department standards are met.
Reviews the product status and creates closing list for evening crew.
Assigns duties to part time crew as needed.
Reviews day of week for gross potential.
Reviews future sales weeks and plans for events/production.
Ensures display case product is rotated and replenished.
Trains new employees.
Handles and satisfies customer issues.
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Secondary Duties and Responsibilities
Assumes management duties in absence of Department Manager Orders product and supplies as needed.
Fills in for absent employees for the production day
Assists in other areas of store as needed.
Performs other job related duties and special projects as required
Knowledge, Skills, Abilities, and Worker Characteristics
Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages
Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
Education and ExperienceHigh school or equivalent experience and over one year up to three years of similar or related experience.Supervisory Responsibilities (Direct Reports)
Instructs, assigns, reviews and plans work of others.
Maintains standards, coordinates activities, and allocates personnel.
Physical Requirements
Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
Visual requirements include vision from less than 20 inches and more than 20 feet with or without correction, color vision, depth perception, and field of vision
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Working ConditionsThis position has daily exposure to noise, temperature extremes, dampness, vibrations, equipment movement hazards and dangerous chemicals/solvents. There is weekly exposure to dirt and occasional exposure to electrical shock. This is a fast paced work environment with significant pressureEquipment Used to Perform JobMixers, register, proof box, ovens, sheeter, rounder, pan washer, fryer, label machine, shrink wrap machine, RPM system, computer, and copy cake machine.Financial ResponsibilityResponsible for equipment in the department and customer accountsContactsHas daily contact with customers, suppliers/vendors, and the general public. Has occasional contact with federal/state governmental or regulatory agencies for inspections.ConfidentialityHas access to confidential information including ads, gross profit percentage, wages, sales, pricing, and employee information.Are you ready to smile, apply today.
