Remote position. Candidate can be located anywhere in the U.S.Requires working technical knowledge and expanded conceptual knowledge of customer service with a focus on technology practices and systems. Works under a moderate level of guidance and direction. Performs a range of technical assignments and solves moderately complex problems under guidance of established policies and procedures. Participates in technology related activities of post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services. Contributes to moderately complex aspects of projects. Assists in the development, maintenance, and support of various systems and tools. Supports the achievement of goals through own personal efforts.Key Responsibilities
Resolve moderately complex technical and product related issues reported by users via e-mail, telephone and remote access, under guidance of established policies and procedures
Analyze technical questions or reproduce technical problems and provide or develop appropriate solutions related to supported applications/functionality using working knowledge of necessary concepts
Liaise with internal escalation, development and functional teams for issue resolution, explain complex information to others
Understand key business drivers and build knowledge of the company, processes, and customers
Key Requirements
Bachelor’s Degree or equivalent relevant experience
2+ years’ experience in a B2B technical customer service or implementation role
Working knowledge or experience with cloud computing platforms such as Azure, Google Cloud, and AWS
Working knowledge of database technologies such as Microsoft SQL Server or Oracle
The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications as these may vary depending on location and line of business. The specific requirements may differ due to local or regional differences.EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
