Position Details Position Information Announcement Number STAFF - VA - 25190 For questions regarding this position, please contact: Whitney Milhoan(406) 994-2311whitney.milhoan@montana.edu Classification Title Admin Assoc IV Working Title Business Operations Manager: Student Health Services Brief Position Overview The Business Operations Manager oversees the day-to-day operations of MSU Student Health Services (Medical, Dental, Pharmacy). This position is responsible for high-level administrative, human resources, purchasing and compliance functions. As a member of the Student Health leadership team, the Business Operations Manager works to implement Student Health, Student Wellness, and the Division of Student Success strategic goals. Strong candidates will need robust organizational and time management skills, attention to detail, the ability to multi-task, and a thorough understanding of university policies and procedures.Position Number 4M0815 Department SWC Medical Division Division of Student Success Appointment Type Classified Contract Term Fiscal Year Semester If other, specify From date If other, specify End date FLSA Exempt Union Affiliation FOCUS-MFPE FTE 1.0 Benefits Eligible Eligible Salary $24.04 per hour, commensurate with experience, education, and qualifications. Contract Type Classified Salary If other, please specify Recruitment Type Open Position Details General Statement Student Health Services is part of Student Wellness, an integrated care collaborative comprised of Medical, Dental, Pharmacy, Health Advancement, Counseling & Psychological Services, and Campus Recreation to serve health and wellbeing needs of MSU Students. This position will work closely with all business associates within Student Wellness.The Business Operations Manager will be a crucial part of creating and managing the operational infrastructure of Student Health entities within the new Student Wellness Center. The 185,000 square foot facility is home to Student Health Services, Health Advancement, Counseling & Psychological Services, and Campus Recreation to serve the individual and community well-being of MSU students, faculty, and staff. The Business Operations Manager will report to the Director Student Health Services.Duties and Responsibilities Primary Duties & ResponsibilitiesOversee business operations for Student Health areas, including, but not limited to:
Human Resources: Coordinate new employee recruitment and handle all new hire procedures. Manage Student Health payroll processes, including bi-monthly payroll and employee leave processing/reconciliation.
Fiscal Management: Accountable for procurement of goods/services, reviewing/approving transactions, monitor expense, revenue, and receivables, requesting payments, submitting budget transfers, requesting budget changes, reconciling all indexes within the department, and assisting with the management of annual fiscal year budgeting activities.
Work closely with Fiscal Shared Services and central finance to ensure Student Health resources are used in accordance with university policies and procedures related to business procedures, purchasing policies and procedures, and travel policies.
Maintain product receiving and inventory controls with regular audits in each area.
Develop and implement policies and procedures for effective operations and/or quality control as indicated by accreditation bodies.
Maintain knowledge and regular review of all operational systems, automated processes, and technology.
Assist with tracking of departmental metrics; providing data to departmental leadership team for informed decision making.
Monitor and evaluate the overall student patient experience and associated workflow
Ensure HIPAA and FERPA compliance within Student Health Services.
Serve as the Student Health Services liaison to Student Wellness Facilities Team – to ensure maintenance and care of all medical equipment and physical plant amenities.
Required Qualifications – Experience, Education, Knowledge & Skills
Bachelor’s degree or an equivalent combination of relevant education and/or experience in a position that provides applicable experience.
Strong computer skills, including the ability to use Outlook, Excel, Word and database management and spreadsheet software.
Preferred Qualifications – Experience, Education, Knowledge & Skills
Demonstrated organizational, analytical, and critical thinking skills.
Demonstrated ability to work independently, organizing and prioritizing large volumes of work with a high degree of accuracy and confidentiality; attention to detail; while maintaining a positive, effective, and professional approach.
Demonstrated experience developing and maintaining replicable, detailed, and accurate operational systems and record keeping processes.
Experience in medical, health and/or wellness operations.
The Successful Candidate Will
Effectively coordinate and prioritize workload to meet time-sensitive deadlines.
Utilize a growth mindset when facing personal and professional development opportunities.
Have ability to positively respond to difficult situations with comprehensive and creative outcomes.
Consistently demonstrate professional written and verbal communication skills.
Demonstrate a commitment to promoting a whole community in the workplace
Demonstrate initiative and ability to work collaboratively in a team-oriented office culture, assisting with special projects, events and departmental and/or Student Wellness area initiatives
Possess excellent interpersonal skills and abilities to build and maintain positive working relationships within the department, University, and community
Model professional and ethical behavior
Maintain knowledge of and implement current best practices for business and operations in college health.
Seek opportunities to enhance the overall operations of the Student Wellness Center with intentional interdepartmental collaboration and the development and implementation of integrated operations processes.
Position Special Requirements/Additional Information
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.Physical Demands To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability requiredThis position has supervisory duties? No Posting Detail Information Number of Vacancies 1 Desired Start Date Upon completion of a successful search. Position End Date (if temporary) Open Date Close Date Applications will be: Screening of applications will begin on December 9, 2024; however, applications will continue to be accepted until an adequate applicant pool has been established.Special Instructions EEO Statement Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference, please complete the veteran’s preference information located in the Demographics section of your profile.
