The IT Support Specialist is responsible for providing critical tier 1 technical support for all end users. This role requires a professional demeanor, advanced troubleshooting capabilities, and a comprehensive understanding of core IT concepts to build upon.Essential ResponsibilitiesPromptly address and resolve Help Desk requests for technical supportConduct thorough identification, research, and resolution of technical issues related to LAN and PC workstationsImplement and maintain computer hardware systems, including desktops, laptops, docking stations, monitors, printers, and scannersExercise professional judgment to implement timely solutions, ensuring optimal customer satisfaction, minimizing downtime, and preventing cost overrunsAdhere strictly to established protocols and guidelines while leveraging experience to execute job functionsContribute to the development and maintenance of the IT knowledge database through meticulous documentationSome travel as required by the position
