Intern, Service Desk

Intern, Service Desk

25 Oct 2024
Missouri, Helena, 64459 Helena USA

Intern, Service Desk

R4021Employment TypePart timeWorksite FlexibilityRemoteJob SummaryAs a Service Desk Intern, you will provide phone based help desk support to end users.Job DescriptionWe are looking for a customer service-oriented Service Desk Analyst-Student Intern to provide Level 1 phone-based help desk support to our customers through applying technical knowledge and customer service skills. This position will be part-time and remote .What You’ll Do

Provide General IT end-user support including:

Resetting passwords

Interact via telephone, e-mail and one on one with customers to perform diagnostics and resolve technical problems

Provide first level contact and convey resolutions to customer issues utilizing a knowledge base

Properly escalate unresolved issues to the next level of support with strong supporting documentation

Utilize excellent customer service skills and exceed customers' expectations

Ensure proper recording, documentation, and closure of all records

Recommended procedure modifications or improvements

Preserve and grow your knowledge of Service Desk procedures, products, and services

What You’ll NeedRequired:

6+ months of customer service experience in a professional industry

Must be an enrolled college student

High school diploma

Strong troubleshooting and documentation skills

Excellent customer service skills

Strong attention to detail and strong communication skills (both written and oral)

Excellent work ethic

Problem-solving skills

Solution driven

Detail oriented

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.

#DNPReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Related jobs

  • R4068

  • R4024

  • Company :

  • DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation?s largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people. Working as a Service Technician you can expect: Full time schedule, working 40 hours a week Full benefits, competitive pay, and uncapped commissions Opportunity for training, development, and promotion Excellent corporate discounts Employee recognition and rewards program Regular business hours. We value work/life balance. Competitive PTO and Paid Holidays If you are career minded and ready to be an integral part of a team in a dynamic, innovative and upbeat atmosphere, then you belong right here on our award winning team. What?s the opportunity: Service Technicians must be mechanically inclined, extremely reliable and trustworthy. They should be comfortable working independently and have excellent communication skills. In this role, Service Technicians perform diagnostics, service repairs and maintenance work on customer and dealer-owned copier equipment. Our technicians provide top notch customer care to all of customers and clients. What will you do: Provide service and customer support during field visits or dispatches. Manage all on site installation, repair, maintenance and test tasks. Diagnose errors or technical problems and determine proper solutions. Produce timely and detailed service reports. Follow all company?s filed procedures and protocols. Cooperate with technical team and share information across the organization. Comprehend customer requirements and make appropriate recommendations/briefings. Update job knowledge by participating in educational opportunities; reading professional publications. Build positive relationships with customers. Works as part of a cohesive team within the shop to meet customer needs. Follows all safety practices of the organization when completing work assignments. Helps to maintain company vehicles, inventory and tools in proper working condition. Maintain knowledge on existing products and pursues additional technical and product knowledge by actively participating in the training programs of the dealership. Maintains communication with the customer and answers questions relative to the work being performed. Makes recommendations for additional work that needs to be completed. What you bring to the table Must possess a valid driver?s license Ability to manage service calls that require more time than anticipated without becoming frustrated or rushing through a job. Superb customer service skills and an ability to diagnose and solve problems from non-technical descriptions provided by their customers. What can DEX provide to you: Opportunity, career development and personal growth In house training Company culture where we celebrate our team members A place where you can stop going to work and you can start building your career

  • Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

  • About Lumen

  • About Lumen

Job Details

Jocancy Online Job Portal by jobSearchi.