Summary Descriptionnbkc bank is currently looking for aFraud Managerto join our Risk Management team.As theFraud Manager, you'll lead a team of analysts to ensure our fraud prevention strategies are robust and current. You'll handle fraud investigations, track emerging trends, and work with various departments to resolve issues. Additionally, you'll keep key committees and the Board informed with regular reports on your findings.This position will work @Flex (a combination of both in the office and at home) based out of our Kansas City, MO office.Interested in learning more? Check out more details below.
What youll do
Guide policies and standards for fraud prevention and customer authentication.
Manage the day-to-day operations of the Fraud Team including the Fraud Risk Analysts; provide coaching and training to analyst on emerging fraud trends, internal policies and procedures, and system operations.
Serve as subject matter expert on fraud risk, technology, and controls.
Assess existing fraud prevention controls and identify opportunities for improvement.
Escalate identified fraud risks, which fall outside acceptable fraud risk parameters.
Proactively monitor fraud losses and take corrective action as required.
Conduct defect analysis into bank fraud events, to identify any gaps in the banks fraud strategy.
Compile and present fraud reporting to applicable committees and the Board as necessary.
Stay abreast of new and emerging fraud technologies and provide recommendations as appropriate.
Lead debit card, ACH, check, and wire transfer fraud investigations
Assist with filing and resolving customer disputes in accordance with rules and regulations
Liaise between Operations, Retail Management (digital and in-branch), IT, Bank Security Officer, and Compliance for fraud-related issues.
Follows all applicable laws and regulations.
Performs other duties and projects as assigned.
What youll bring
At least 4 years in a Fraud Prevention and risk management role
Deep knowledge of fraud and risk prevention, preferably with Banking and Fintech experience
Working knowledge of Bank Secrecy Act, Regulation E, debit card rules
Knowledge of business fraud risk and control best practices
Payments fraud experience (ACH, Debit Card, Check, and Wire)
Strong analytical skills and ability to problem solve by analyzing data
Excellent oral and written communication skills
Ability to uphold strict confidentiality with sensitive information
Excellent organizations, project management and prioritization skills
Ability to multitask and handle a wide variety of assignments
Detail oriented and self-starting
Ability to establish and maintain good working relationships all bank units
Bonus Points
Experience with Fintech or startups
Experience with digital banking
Certifications such as CAMS-Certified Anti-Money Laundering Specialist, AAP-Accredited ACH Professional, NCP-National Check Professional, CFE-Certified Fraud Examiner, APRP-Accredited Payments Risk Professional
Our Hiring ProcessAfter we review your application and feel youre a potential fit we will reach out with next steps. We work hard to meet our candidates on their time- sometimes thats a phone screen, video interview, or even a cup of coffee before meeting our team. We are committed to keeping you updated along the way.What youll love about us:Benefits and Perks:
Choose from one of our multiple comprehensive health care plans that best suits you and your family where you are in life right now. (HSA, FSA, PPO - we got you covered!)
Enjoy 4 weeks of paid time off, 11 paid holidays, Birthday PTO, and 8 paid volunteer hours per year
Save more for your future with our 401k retirement savings plan with a generous match and immediate vesting from nbkc. Now hats a sweet deal!
Spend time bonding with your family with paid parental leave options
Care for your whole person with access to our EAP and behavioral health advocates
Take advantage of our wellness programs which include a wellness reimbursement account and an on-site gym facility.
Flexible work options to allow you to do your job and live your life (Work-Life Integration for the win!)
Enjoy anniversary awards for your 3- and 5-year anniversaries (Thats serious cash money towards your retirement account, student loan refinancing or your HSA).
Take a 4-week paid sabbatical for your 10-, 18-, and 25-year anniversaries
About nbkc:nbkc isnt your average bank. We take your traditional financial institution and make it better.We know what we offer our customers is only as good as the people behind the scenes who keep it going. Thats why we make sure youre supported and encouraged along the way. Youll work with some awesome, intelligent, and diverse people in a fun and forward-thinking environment and accomplish plenty of things youll wanna brag about.nbkc is deeply committed to diversity, equality, and inclusion in all its practices, especially when it comes to growing our teams. We aim to build a company whose culture promotes inclusion and embraces how rewarding it is to work with employees from all walks of life.nbkc has been proud to be recognized as one of Kansas Citys Best Places to Work for 5+ years by the Kansas City Business Journal. Were pretty proud to work here and we know you will be too!Join us to find out!nbkc bank is an Equal Opportunity-Affirmative Action Employer - Minority/Female / Disability / Veteran / Gender Identity / Sexual Orientation#LI-hybrid
