Build your best future with the Johnson Controls teamAs a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!What we offer
Competitive salary and bonus plan
Paid vacation/holidays/sick time - 15 days of vacation first year
Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
JCI Employee discount programs (The Loop by Perk Spot)
Check us Out: A Day in the Life of the Building of the Future https://youtu.be/pdZMNrDJviY
What you will do: The Call Center Manager is responsible for the daily operation of the business to ensure organizational metrics and goals are achieved. Managers are also responsible to train, prepare and motivate their staff members to provide excellent service to our customers. This position requires one to possess the ability to meet monthly key contact center performance goals for customer satisfaction, quality and productivity. Monitor and evaluate agent’s monthly performance utilizing tools, resources and reporting applications. Managers will review productivity reports and attendance reports to provide coaching to team members regarding performance. Call Center Mangers will conduct formal agent performance reviews, including annual goal- setting performance development plans and assist agents with career development. Call Center Managers will need to possess critical thinking and analytical skills to resolve system challenges, customer and operational issues that impact our overall service delivery and customer experience. Call Center Managers will need to initiate, contribute and lead projects as they develop and/or assigned. It will be important to build, establish, maintain open lines of communication and collaborate with agents, peers, trainers, Unit managers, support roles and other areas of the business to facilitate innovation. This position reports directly to the Unit Manager. How you will do it:
People management
Strong communication – verbal, presentational, written
Business analysis
Business management
Relationship management – internal to the organization and external
Organizational skills
Leadership and motivational skills
What we look for Required:
Minimum of 2 years of management or supervisory experience in an inbound/outbound calling environment or a leadership role managing teams of 15 or more.
Must be able to work weekends.
Successfully complete background check.
A team manager is required to be an on-site position.
Must be able to work 3rd shift (Tentative Schedule is 2300-0730)
Must be able to work overnight.
Where legally permissible, if hired, candidate is required to be fully vaccinated against Covid-19 no later than his/her start date, unless candidate has a valid medical condition or sincerely held religious belief precluding he/she from receiving the vaccine.
Preferred:
Bachelor’s Degree
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law (https://www.johnsoncontrols.com/-/media/jci/careers/landing/eeo-is-the-law.pdf) . If you are an individual with a disability and you require an accommodation during the application process, please visit here.
